Jennifer Henry
Emmaus,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Spirit Halloween Super Store
2024.07 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Instructional Assistant
East Penn School District
2019.10 - Current
- Collaborate with general ed and special ed teachers
- Behavior management
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Supported student learning objectives through personalized and small group assistance.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Applied specialized teaching techniques to reinforce social and communication skills.
Head Cashier
Home Depot
2008.03 - 2015.11
- Key holder
- Prepare registers with cash for opening of store
- Approve discounts over cashier empowerment
- Handle escalated situations for customer satisfaction
- Keep track of the department schedule to ensure coverage and timely breaks
- Gather cash and paperwork at close of store and send to the vault
- Answer customer questions and concerns
- Assist customers with pick ups and returns of special orders
- Phone orders.
Accounting
Northeast Great Dane
2005.02 - 2007.05
- Bank transfers
- Journal entries
- Processing and paying bi-monthly Federal Excise Tax
- Processing and paying monthly and quarterly Sales and Use tax for 5 states
- Processing and paying weekly employee garnishments
- Accurately entering vendor invoices to be paid
- Processing weekly check runs and manual checks
- Disbursing and reconciling petty cash
- Being a main contact for priority vendors
- Working closely with receivables to ensure the department is running smoothly
- Training new employees on accounting procedures.
Accounts Receivable/Cash Application/Collections
Northeast Great Dane
2005.02 - 2006.05
- Process credit card charges for 3 of the 5 branches
- Apply lockbox payments
- Apply credit card payments
- Resolve customer inquiries
- Collect past due funds via phone, fax and email
- Handle major accounts
- Assisting Senior Accountant with reconciliations.
Education
Marywood University
Scranton, PASkills
- Working a problem until it is solved
- Motivating co-workers
- Working as a team
- Being a mentor
- Excelling in presented tasks
- Employee Scheduling
- Product and service knowledge
- Operations Management
Timeline
Assistant Manager
Spirit Halloween Super Store
2024.07 - Current
Instructional Assistant
East Penn School District
2019.10 - Current
Head Cashier
Home Depot
2008.03 - 2015.11
Accounting
Northeast Great Dane
2005.02 - 2007.05
Accounts Receivable/Cash Application/Collections
Northeast Great Dane
2005.02 - 2006.05
Marywood University
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