Jennifer Hepler
Kirkland,WA
Summary
Dynamic professional with a proven track record at Digitas, excelling in project management and analytical thinking. Adept at optimizing workflows and enhancing operational efficiency, I leverage strong problem-solving skills to drive impactful results. Committed to fostering collaboration and delivering exceptional client solutions, I thrive in fast-paced environments.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
22
22
years of professional experience
Work History
Assistant
ViaVija LLC
01.2024 - Current
- Assisted owner in multiple aspects of small business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Performed wide-ranging administrative, financial and service-related functions including set up and managing invoices, oversight of travel expenses, and payment processing.
- Demonstrated adaptability by quickly mastering new software applications for various tasks including set up of campaign management system for company, creating tracking email campaigns, set up community for force.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Ensured smooth day-to-day operations by managing email and text correspondence and promptly addressing inquiries.
- Increased efficiency by implementing new processes and providing administrative support to management.
Owner/Creator
Two Lil Lemons
07.2021 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Provide pattern testing services to improve in-development doll, children and adult clothing patterns, including creating garments, by providing editing copy and ensuring clarity of instructions, ensuring clarity and consistency for pattern pieces, and providing feedback on fit of final garments.
- Make creative decisions regarding patterns, fabric and notions used through producing items to be sold.
- Create listings and posts for items for sale on Etsy.
- Monitor and manage sales, shipments and communications for clients.
Membership Coordinator, Board Member
Strattonwood Swim Club
02.2021 - Current
- Maintained membership database including accurate records of memberships and waitlist applicants, ensuring that all information was current and accurate.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Promptly responded to inquiries and requests from prospective customers.
- Created and streamlined processes for membership app, sales and leases, and waitlists. Designed spreadsheets, maintained databases, and created communication templates.
- Investigated and resolved membership and accounting concerns.
- Trained new personnel for transitioning position
- Collaborated with staff members to enhance member experience and member and potential member satisfaction.
- Investigated and resolved customer inquiries and complaints, including identifying and resolving discrepancies or errors in member accounts.
- Collaborated with other board members to develop and execute initiatives to advance organizational mission.
Associate Director, Technology Consulting
Digitas
01.2003 - 09.2008
- Worked on cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Established strong relationships with key clients and industry partners, creating mutually beneficial opportunities for growth through collaboration.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Used industry expertise, customer service skills and analytical nature to ideal client solutions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Arts - Mathematics
Smith College
Northampton, MASkills
- Fast learner
- Attention to detail
- Schedule and calendar management
- Problem-solving
- Teamwork and collaboration
- Operations support
- Workflow optimization
- Spreadsheets
- Analytical thinking
- Project management and planning
Timeline
Assistant
ViaVija LLC
01.2024 - Current
Owner/Creator
Two Lil Lemons
07.2021 - Current
Membership Coordinator, Board Member
Strattonwood Swim Club
02.2021 - Current
Associate Director, Technology Consulting
Digitas
01.2003 - 09.2008
Bachelor of Arts - Mathematics
Smith College
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