Jennifer Hepner
Selinsgrove,PA
Summary
Dedicated Home Care Provider with BAYADA, skilled in compassionate caregiving and patient care. Enhanced client satisfaction through effective communication and personalized support, ensuring adherence to care plans. Proficient in meal preparation and safety assessments, fostering a safe and nurturing environment for clients. Committed to improving overall well-being and independence.
Overview
14
14
years of professional experience
Work History
Home Care Provider
BAYADA
10.2011 - Current
- Provided compassionate support to clients, assisting with daily living activities and personal care needs.
- Maintained accurate client records, ensuring compliance with care plans and safety protocols.
- Communicated effectively with clients and families, fostering trust and understanding of care services.
- Adapted care strategies based on individual client needs, enhancing overall satisfaction and well-being.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled clients to support independence and well-being.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Waitstaff Manager
Jays Tiffanys
10.2020 - 08.2022
- Supervised waitstaff performance and ensured adherence to service standards.
- Trained new employees on menu knowledge and customer service protocols.
- Managed scheduling and workflow to optimize team efficiency during peak hours.
- Coordinated with kitchen staff to ensure timely food delivery and quality control.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Conducted regular staff meetings to address concerns and promote teamwork.
- Developed training materials that improved onboarding process for new hires.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Developed a comprehensive staff training program, resulting in improved service quality.
- Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Rivot Press Operator
Grate Dane Trailers
05.2018 - 02.2020
- Operated various printing presses to produce high-quality trailer graphics.
- Adjusted press settings to ensure optimal ink distribution and color accuracy.
- Conducted routine maintenance on printing equipment to enhance operational efficiency.
- Collaborated with team members to streamline production processes and minimize downtime.
- Trained new operators on safety protocols and equipment handling procedures.
- Assisted in inventory management of printing supplies and materials for workflow continuity.
- Resolved technical issues promptly to maintain production schedules and meet deadlines.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Promptly removed completed loads from press.
- Followed safety protocols to reduce operating risks on press machinery.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
- Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.
- Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
- Collaborated with other departments to streamline workflow processes, ultimately improving overall operational efficiency.
- Reviewed completed orders for quality and accuracy.
- Contributed to the reduction of machine downtime by promptly troubleshooting and resolving mechanical issues as they arose.
- Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
- Assembled and adjusted press parts to print products in accordance with customer specifications.
- Implemented process improvements that led to faster setup times between job runs, maximizing productivity during shifts.
- Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.
- Operated diverse printing presses to produce high-quality printed material within tight deadlines
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Reduced downtime with proactive maintenance and troubleshooting of press equipment.
- Achieved significant waste reduction by optimizing press operations and material usage.
- Facilitated team communication, holding weekly meetings to discuss challenges and opportunities.
- Fostered culture of continuous improvement, suggesting equipment upgrades that enhanced performance.
- Assisted in inventory management, keeping track of supplies and ordering replacements as necessary.
- Improved team productivity, leading training sessions on latest press technology and techniques.
- Streamlined workflow, organizing press room layout for better accessibility and efficiency.
- Streamlined job setup times, enabling quicker transitions between print projects.
- Conducted regular safety audits, identifying and addressing potential hazards in press area.
- Followed company policies and OSHA requirements to maintain work safety.
- Checked completed work to identify flaws and sort items by grade.
- Troubleshot and resolved various issues with machinery, maintaining quality and performance.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Kept equipment clean, repaired, and lubricated to maximize performance.
- Restocked workstations with supplies to prevent work delays.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Logged, trafficked, and updated projects in job management software.
Bagger/packing
National Beef Packing Company
12.2016 - 05.2018
- Operated packaging machinery to ensure efficient bagging of meat products.
- Maintained cleanliness and organization of work area following safety regulations.
- Assisted in quality control by inspecting bags for defects prior to sealing.
- Collaborated with team members to meet daily production targets consistently.
- Implemented best practices for safe handling and storage of packaged goods.
- Trained new employees on equipment operation and safety protocols effectively.
- Contributed to continuous improvement initiatives by providing feedback on processes.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Followed safety protocols to prevent accidents and injuries.
- Enhanced team morale by maintaining positive attitude and assisting colleagues during peak times.
- Improved efficiency, adapting bagging techniques based on item shapes and sizes.
- Supported special promotions by preparing promotional materials and bag inserts.
- Placed items into bags, boxes or other containers.
- Cleaned and maintained production area and equipment.
- Secured items for storage or shipment.
- Assembled boxes, cartons and containers to package items.
- Sealed containers and packages with glue, tape or other materials.
- Utilized adhesive labels and other materials to package items.
- Loaded items onto conveyor belts and pallets.
- Re-packaged damaged or incorrectly packaged items.
- Loaded and unloaded items from production line.
- Sorted and stacked finished items.
- Adjusted machine settings to accommodate different items and packaging materials.
- Inspected items for defects and damage.
- Labeled containers, container tags or products.
- Operated shrink wrap, banding and other wrapping machines.
- Monitored packaging machinery to make needed adjustments.
- Recorded product, packaging and order information on specified forms.
- Weighed packaged items to calculate total weight.
Knifer
National Beef Packing Company
12.2016 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bizerba Operator
National Beef Packing Company
12.2016 - 05.2018
- Operated machinery to ensure efficient production and maintain workflow standards.
- Monitored quality control measures to uphold product safety and compliance with regulations.
- Collaborated with team members to streamline processing procedures and enhance operational efficiency.
- Conducted routine maintenance checks on equipment to prevent downtime and ensure optimal performance.
- Assisted in training new operators on safety protocols and machinery usage for improved team performance.
- Implemented best practices for waste reduction, contributing to sustainability efforts within the facility.
- Maintained accurate records of production data to support reporting and quality assurance initiatives.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Reduced waste and increased recycling, contributing to more sustainable production practices.
- Implemented new safety protocols, significantly reducing workplace accidents and promoting safer working environment.
- Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
- Contributed to product innovation by providing feedback on machine capabilities and limitations during design phase.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Conducted comprehensive training for new operators, enhancing team skills and performance.
- Improved product quality with meticulous attention to detail during inspection and sorting processes.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Education
High School Diploma - Criminal Justice Human Resources
Colorado Technical University
Colorado Springs, COSkills
Compassionate caregiving
Patient care
Meal preparation
Housekeeping
Emotional support
First aid and safety
Housekeeping tasks
Wound care
Client documentation
Care plan management
Nutrition monitoring
Medication monitoring
Verbal and written communication
Relationship building
End-of-life care
Pain management
Home safety assessments
Family education
Special dietary needs
Community activities
Personal hygiene support
Toileting assistance
Fall prevention
Compassionate client care
Patient comfort measures
Grief counseling support
Light exercise assistance
Specialized dietary meal preparation
Bedbound patient care
Patient activity planning
Client safety and first aid
Patient assistance
Dressing assistance
Feeding assistance
Light housekeeping
Personal hygiene assistance
Nutrition management
Safety procedures
Bedside care
Personal care services
Nutritional meal preparation
Personal care aide
Bathing support
Decision-making
Elder care
Home care aide
Special needs care
Timeline
Waitstaff Manager
Jays Tiffanys
10.2020 - 08.2022
Rivot Press Operator
Grate Dane Trailers
05.2018 - 02.2020
Bagger/packing
National Beef Packing Company
12.2016 - 05.2018
Knifer
National Beef Packing Company
12.2016 - 05.2018
Bizerba Operator
National Beef Packing Company
12.2016 - 05.2018
Home Care Provider
BAYADA
10.2011 - Current
High School Diploma - Criminal Justice Human Resources
Colorado Technical University