Jennifer Hercules Valiente
Fairfax,VA
Summary
Extremely motivating, and hard working. Love learning new things and getting constructive criticism. My dream has always been to work with people, because its something I loves to do. Im extremely patient especially under difficult circumstances. Many would say I am is independent, goal driven, and always work hard for the things I want.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
YoungSmile Dental
Fairfax, VA
09.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Working with different insurance companies, entering EOB's and other data information.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Server
Glory Days Grill
Fairfax, VA
08.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Psychiatric Technician
Psychiatric Institute Of Washington
, Washington DC
05.2022 - 09.2022
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Superstar Puppies
Fairfax, VA
08.2021 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
Cashier
Kohls Department Store
Fairfax, VA
11.2020 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Sociology
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Fairfax High School
Fairfax, VA06.2020
Skills
- Covid Symptom Screening
- Able to Lift 30 Pounds
- Food and Beverage Service
- Specials Promotion and Upselling
- Special Requests and Substitutions
- Menu Memorization and Presentation
- Cool Under Pressure
- Warm and Friendly
- Greeting and Seating Guests
- Natural Leadership
- Price Memorization
- Stocking and Replenishing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
YoungSmile Dental
09.2022 - Current
Psychiatric Technician
Psychiatric Institute Of Washington
05.2022 - 09.2022
Assistant Manager
Superstar Puppies
08.2021 - 01.2022
Cashier
Kohls Department Store
11.2020 - 03.2021
Server
Glory Days Grill
08.2020 - Current
No Degree - Sociology
Northern Virginia Community College
High School Diploma -
Fairfax High School
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