Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Herendeen

Clifton Springs,NY

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Lyons National Bank and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, leveraging critical thinking and active listening skills. Demonstrated leadership in improving team efficiency and implementing quality control measures, driving business growth and customer loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Lyons National Bank
05.2018 - Current
  • Have grown from Teller to Head Teller learning all the line functions to include balancing of branch from 2018-2022
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Efficient with the use of word, excel, wire exchange,l and general ledgers.

Crew Manager

Five Guys
06.2017 - 04.2018
  • Improved crew efficiency by implementing streamlined workflows and processes.
  • Established positive relationships with clients.
  • Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
  • Coordinated cross-functional teams, promoting collaboration across various disciplines for successful project outcomes.

Manager

Alex Orlando
04.2015 - 09.2016
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Assistant Manager

Expressmart
04.2012 - 04.2015
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associate - Accounting

Finger Lakes Community College
Canandaigua, NY
05.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Lyons National Bank
05.2018 - Current

Crew Manager

Five Guys
06.2017 - 04.2018

Manager

Alex Orlando
04.2015 - 09.2016

Assistant Manager

Expressmart
04.2012 - 04.2015

Associate - Accounting

Finger Lakes Community College

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Jennifer Herendeen