JENNIFER HERLOCKER
Seattle,WA
Summary
Highly organized and results-oriented professional with extensive experience in facility management, customer service, event management, and office administration. Skilled in optimizing operations, coordinating events, and ensuring smooth office workflows to enhance efficiency and client satisfaction. Proven ability to manage facilities effectively, deliver exceptional service, and oversee seamless event execution. Adept at multitasking in fast-paced environments while maintaining a strong focus on quality and professionalism.
Overview
9
9
years of professional experience
Work History
Contract Support
Apple - CBRE
11.2024 - Current
- Established partnerships with external vendors, negotiating contracts to provide additional recruitment support when needed at competitive rates.
- Supported procurement activities by preparing purchase orders, coordinating deliveries, and verifying invoices for accuracy against contractual agreements.
- Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.
Workplace Experience Manager
Niantic Labs
04.2022 - 07.2024
- Increased operational efficiency by monitoring team productivity and providing actionable feedback
- Proactively addressed customer concerns, demonstrating empathy and resolving issues promptly
- Enhanced facility operations by anticipating workplace needs and implementing improvements
- Responded swiftly and effectively to dynamic workplace changes, ensuring uninterrupted service
- Managed project timelines, vendor relations, and compliance checks for facility-related initiatives
- Supervised multiple projects from initiation to delivery, prioritizing tasks and delegating responsibilities
- Collaborated with stakeholders to ensure seamless execution of office relocations and renovations
Project Coordinator
Microsoft - CBRE
08.2021 - 04.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Content Manager
Microsoft - Compass Group
11.2019 - 06.2020
- Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
- Managed a team of eight employees in our content onboarding program at the Executive Briefing Center, and three data centers.
- Supported Global MTC (Microsoft Technology Center) by training Microsoft employees to be subject matter experts for executive briefings.
Business Operations Analyst
Microsoft - CBRE
03.2019 - 11.2019
- Developed comprehensive reports to inform strategic decision-making for senior leadership.
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
- Managed cross-functional projects to ensure timely delivery of high-quality results.
- Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Facilitated change management processes during times of organizational restructuring or transformation efforts.
- Managed project timelines effectively, ensuring all deliverables were met according to established deadlines.
Workplace Experience Coordinator
Microsoft - CBRE
04.2018 - 03.2019
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
MTC Event Coordinator
Microsoft - CBRE
04.2016 - 04.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Education
Seattle Central College
Seattle, WASkills
- Facilities Management
- Vendor Relations
- Strategic Planning
- Customer Service Excellence
- Event Setup & Logistics
- Client Relationship Management
- Team Leadership
- Communication
- Operations Management
- CRM software proficiency
Timeline
Contract Support
Apple - CBRE
11.2024 - Current
Workplace Experience Manager
Niantic Labs
04.2022 - 07.2024
Project Coordinator
Microsoft - CBRE
08.2021 - 04.2022
Content Manager
Microsoft - Compass Group
11.2019 - 06.2020
Business Operations Analyst
Microsoft - CBRE
03.2019 - 11.2019
Workplace Experience Coordinator
Microsoft - CBRE
04.2018 - 03.2019
MTC Event Coordinator
Microsoft - CBRE
04.2016 - 04.2018
Seattle Central College
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