Jennifer Hernandez
Millington,TN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager's Assistant
IHOP LLC
Memphis, TN
03.2022 - 04.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved basic computer and office equipment issues through troubleshooting.
- Booked conference tickets and secured public speaking engagements.
- Monitored and managed social media accounts.
- Supported department procurement activities by coordinating with manager for direction.
- Scheduled meetings and managed calendar.
- Ran errands to support daily needs of management.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Medical Assistant Receptionist
Lambada Healthcare
Memphis, TN
05.2021 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Completed and filed financial documentation for accounting purposes.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Medical Assistant Student Intern
Primary Care
Millington, TN
10.2020 - 01.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained detailed records of test results by entering data and patient information into computer.
- Taught patients about medications, procedures and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Cashier
Flying Fish
Memphis, TN
03.2017 - 05.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - Medical Assisting
Concorde Career College
Memphis, TN12.2020
Skills
- Resource Coordination and Allocation
- Research and Analytical Skills
- Database and Client Management Systems
- Strong Organizational Skills
- Customer Loyalty
- Completing Insurance Forms
- Cleaning and Organizing
- Examination Preparation
- Inventory Stocking
- Shipment Procedures
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Manager's Assistant
IHOP LLC
03.2022 - 04.2022
Medical Assistant Receptionist
Lambada Healthcare
05.2021 - 12.2021
Medical Assistant Student Intern
Primary Care
10.2020 - 01.2021
Cashier
Flying Fish
03.2017 - 05.2020
Associate of Science - Medical Assisting
Concorde Career College
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