Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hernandez

Houston,TX

Summary

Driven, proactive customer service professional seeking position that utilizes extensive knowledge of office management, great customer service, scheduling coordination, and communication to positively contribute to the organization. Articulate, advanced communicator and listener with all levels of personnel and clients. Recognized for professionalism, positive mental attitude and commitment to excellence. Thrives within high-stress, fast-paced environments. Proficient in Microsoft Office, Outlook Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.

Overview

5
5
years of professional experience

Work History

Optometric Technician/Front Desk Receptionist

Infinity Vision
01.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area
  • Scheduled and confirmed appointments and meetings.
  • Performing pre-tests such as Auto-Refractor, NCT, Fundus Camera, OCT and Visual Field
  • Create Referrals in order for patients to see specialist
  • Verify vision insurance
  • Inventory for contact lenses
  • Perform I&R for patients that are new to contact lenses



Optometric Technician/Receptionist

Lonestar Eyecare
08.2021 - 01.2022
  • As a tech and receptionist my responsibility and number 1 priority is to ensure i’m giving excellent patient care as soon as they check in, during pre testing and during their exam
  • Greet all patients that come through the door
  • Check patients in and out of their appointments
  • Verify insurance coverage for all patients
  • Answer phone calls and scheduling patients for eye exam
  • Pre test patients for eye exam including Auto-refractor to get rough estimate of prescription, NCT to take patients eye pressures and Optos Retinal Screening
  • Measure patients existing glasses
  • Ensure health guidelines/cleaning duties
  • Order contact lens trials and organizing trials by prescription
  • Teach patients how to properly put in their contacts and how to remove
  • Merchandise Expert/Flex

Target Co
10.2020 - 07.2021
  • As A merchandise expert my number 1 priority was to engage with all guests and give them 100% excellent customer service
  • Engage with customers
  • Sign up guests with our credit/debit cards
  • Move at a fast pace when working in flex department to ensure every order was packaged and ready to ship
  • Multitasking and quick thinking

Office Supervisor/ Project Coordinator

Marketing Research Company
01.2020 - 09.2020
  • My number one goal was to support the customers and the office manager with heavy call calling and recruiting people to come to the office and conduct surveys for our Vendors
  • Conducted all administrative tasks for the office
  • Recruited and scheduled people to come into the office to take surveys
  • Monitored and reviewed the progress of survey projects
  • Research and obtain most cost efficient materials and equipment for the office
  • Created marketing flyers, creating power point presentations for meetings with current content
  • Conflict resolution expert—key personnel responsible for resolving any issue with critical issues with surveys and ensuring satisfaction of all customers

Sales Associate

Cotton On
03.2019 - 01.2020
  • Responsible for opening and closing the store and ensuring all policies were being executed
  • Provide customers with great shopping experience and reaching the daily sale goals
  • Greet customers
  • Stocking and ensure store looked presentable
  • Input bookings into airport system as well as accounting
  • Provide great customer service and assist the customers with any questions as needed
  • Multi-Tasking and quick thinking

Cashier

Luna Pizzeria
10.2018 - 01.2019
  • As the cashier, I had the opportunity to serve the customers face to face
  • I gained so much experience on how to handle the different situation with customers.

Education

HS Diploma -

Houston Heights High School

Skills

  • Bilingual (English & Spanish)
  • Electronic Health Records Systems
  • Patient Testing
  • Critical Thinking

Timeline

Optometric Technician/Front Desk Receptionist

Infinity Vision
01.2023 - Current

Optometric Technician/Receptionist

Lonestar Eyecare
08.2021 - 01.2022

Target Co
10.2020 - 07.2021

Office Supervisor/ Project Coordinator

Marketing Research Company
01.2020 - 09.2020

Sales Associate

Cotton On
03.2019 - 01.2020

Cashier

Luna Pizzeria
10.2018 - 01.2019

HS Diploma -

Houston Heights High School
Jennifer Hernandez