Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hernandez

Summary

Hello I am Jennifer Hernandez, I have Experience in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. I can be a Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

10
10
years of professional experience

Work History

Delivery Coordinator

City Flavor
10.2022 - 05.2024
  • Ensure all vendors understand and comply with company standards
  • Operate and facilitate our Order Ahead / Delivery program Onsite
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Created and maintained databases to track and record customer data.
  • Consulted with customers about delivery and order preparation requests.
  • Worked with vendors to schedule daily pickups and deliveries.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Promoted sustainability initiatives within the Texas Department of State Health Services reducing environmental impact through responsible sourcing decisions and waste reduction techniques.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Improved collaboration between team members by deploying communication tools like Slack and Microsoft Teams across the organization.

Café Attendant

GM Culinary
12.2018 - 04.2022
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Actively contributed to a positive work environment by fostering collaboration among team members.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
  • Promoted new products and price changes by creating and updating signage.
  • Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
  • Monitored food temperatures to comply with safety regulations.

Call Center Representative

Touchpoint Support Services
01.2014 - 12.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Travis High School
Austin, TX
06.2014

Skills

  • Customer Service
  • Work Planning and Prioritization
  • Excellent Communication
  • Slack Communication
  • Recordkeeping
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Excel
  • Clerical Support
  • Spreadsheets

Timeline

Delivery Coordinator

City Flavor
10.2022 - 05.2024

Café Attendant

GM Culinary
12.2018 - 04.2022

Call Center Representative

Touchpoint Support Services
01.2014 - 12.2018

Travis High School

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Jennifer Hernandez