Jennifer Hernandez
Covina,CA
Summary
Proven team player and exceptional communicator, adept at fostering positive environments and resolving conflicts effectively. At 85 Degrees Bakery Cafe, enhanced customer satisfaction through outstanding service and adherence to hygiene standards. Skilled in cash handling and organizational tasks, consistently contributing to team success and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Barista
85 Degrees Bakery Cafe
09.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Babysitter
The Gray Family
02.2016 - 06.2017
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned the home after activities by picking up toys and straightening up the playroom.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques, resulting in a more peaceful household.
Education
Mt San Antonio College
Walnut, CABachelor of Arts - English
Cal Poly Pomona
Pomona06.2025
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Adaptive and creative
- Active listener
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Organizational Skills
Timeline
Barista
85 Degrees Bakery Cafe
09.2019 - Current
Babysitter
The Gray Family
02.2016 - 06.2017
Mt San Antonio College
Bachelor of Arts - English
Cal Poly Pomona
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