Jennifer Hernandez
Galena,IL
Summary
Dynamic hospitality professional with a proven track record at Blaum Bros. Distilling and Public House, excelling in beverage preparation and customer service. Skilled in fluency in Spanish and leveraging organizational abilities to enhance guest satisfaction. Demonstrated success in improving service delivery by implementing effective problem-solving and hospitality service expertise, contributing to a significant increase in customer loyalty.
Overview
10
10
years of professional experience
Work History
Bartender
Blaum Bros. Distilling and Public House
02.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Gobbies Sporting Pub and Eatery
04.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
Server
Fried Green Tomato's
05.2023 - 04.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Server
Log Cabin Steakhouse
06.2020 - 04.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Crew Member Team Leader
Culvers Franchising System
03.2015 - 06.2020
- Set performance goals for individual team members and created reward systems and contests.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Educated crew workers on quality standards throughout construction process.
- Distributed necessary tasks and duties during each shift.
Education
Bachelor of Arts - Psychology
Loras College
Dubuque, IA05.2024
High School Diploma -
Galena High School
Galena, IL05.2020
Skills
- Menu Memorization
- Fluency in Spanish
- Liquor, beer, and wine knowledge
- Organizational ability
- Beverage Preparation
- Health codes compliance
- Suggestive Selling
- Food Service
- Complex Problem-Solving
- Hospitality service expertise
- Outgoing Personality
- Classic cocktails
- Customer Service
- Service-oriented mindset
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Blaum Bros. Distilling and Public House
02.2024 - Current
Server
Fried Green Tomato's
05.2023 - 04.2024
Server
Gobbies Sporting Pub and Eatery
04.2023 - Current
Server
Log Cabin Steakhouse
06.2020 - 04.2023
Crew Member Team Leader
Culvers Franchising System
03.2015 - 06.2020
Bachelor of Arts - Psychology
Loras College
High School Diploma -
Galena High School
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