Jennifer Hernandez
El Paso,TX
Summary
Dynamic sales professional with proven expertise in customer relationship building and sales excellence, honed at AT&T and Bonny's LLC. Excelled in increasing sales through strategic account targeting and upselling, while fostering trust-based relationships. Skilled in customer service and interpersonal communication, achieving long-term customer loyalty and significant sales growth.
Overview
3
3
years of professional experience
Work History
Sales Representative
AT&T
12.2023 - 11.2024
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Server
Bonny's LLC
04.2022 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Pebble Hills High School
El Paso, TX05.2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
AT&T
12.2023 - 11.2024
Server
Bonny's LLC
04.2022 - 10.2024
Pebble Hills High School