JENNIFER HERNANDEZ
Miami Gardens,FL
Summary
Proven professional in customer-focused roles, adept at problem-solving and efficient pacing, enhanced Peco Energy's customer loyalty through empathetic resolution and proactive service. Skilled in administrative tasks and teamwork, consistently improved processes and customer satisfaction. Demonstrates a strong work ethic and exceptional time management abilities.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Runner
Costal Construction
01.2024 - 10.2025
- Directly interacted with customers at each location to build loyalty.
- Conducted routine office errands, allowing other employees to focus on their primary responsibilities.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Monitored supplies of key inventory items.
- Provided attentive service and proactively assessed guest needs.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Customer Service Representative
Peco Energy
04.2021 - 11.2022
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Customer Financial Services Representative
Iqor for T-Mobile
01.2019 - 08.2021
- Streamlined account management processes for increased efficiency and improved customer experience.
- Provided support during high call volume periods, maintaining professionalism under pressure.
- Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
- Reduced delinquencies with proactive communication and payment plan negotiations.
Education
High School Diploma -
MIAMI JOB CORPS
Miami Gardens, FL06-2006
Skills
- Customer service
- Efficient pacing
- Heavy lifting
- Administrative tasks
- Rule enforcement
- Teamwork and collaboration
- Quick learner
- Strong work ethic
- Time management
- Cash handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Trade certificate in business administration. 2006
Languages
English
Professional Working
Timeline
Key Runner
Costal Construction
01.2024 - 10.2025
Customer Service Representative
Peco Energy
04.2021 - 11.2022
Customer Financial Services Representative
Iqor for T-Mobile
01.2019 - 08.2021
High School Diploma -
MIAMI JOB CORPS
Similar Profiles
Jaime GonzalezJaime Gonzalez
Paint Prepper at Costal ConstructionPaint Prepper at Costal Construction
Keith HollandKeith Holland
Swing Driver at Costal Wast and RecylingSwing Driver at Costal Wast and Recyling
Taj WhiteheadTaj Whitehead
Apprentice Plumber at Costal Flow PlumbingApprentice Plumber at Costal Flow Plumbing
Elijah St-PharElijah St-Phar
Cashier at Trinity ChurchCashier at Trinity Church
Mariah ManetMariah Manet
Crew Member at Qdoba Mexican EatsCrew Member at Qdoba Mexican Eats