Compassionate Customer Service Representative with a solid foundation in healthcare, having completed a state-approved nursing aide program and passed the NNAAP exam. Demonstrates strong communication and problem-solving skills to deliver exceptional patient care. Proven ability to build rapport with patients and families, ensuring their needs are met efficiently. Aiming to leverage expertise in a dynamic healthcare setting to enhance patient experiences. Long-term goal of becoming a Pediatric ICU Nurse Practitioner.
- Manage multiple tasks such as answering phones, taking reservations,
and seating guests during busy periods
- Ensure the cleanliness and organization of the front of the house area,
including the waiting area and entrance
-Address and accommodate guest requests such as special seating
arrangements, dietary restrictions, or accessibility needs
-Resolve guest concerns or complaints in a professional and courteous
manner, ensuring satisfaction
- Monitored court proceedings to ensure a safe and secure environment for all participants.
- Communicated with children and their guardian to provide
comfort, encouragement, and positive reinforcement
- Responded quickly to accidents or injuries, providing first aid
and coordinating with appropriate medical personnel as
necessary.
- Documented and reported any incidents or injuries to
management for review.
- Certified GA Nurse Aide (CNA). Certification Number : CN0030096028
(Clinical hours completed at Pruitt Health Nursing Home)
- Basic Life Support CPR/AED. Certification Number : 255413384004
- Certified GA Nurse Aide (CNA). Certification Number : CN0030096028
(Clinical hours completed at Pruitt Health Nursing Home)
- Basic Life Support CPR/AED. Certification Number : 255413384004