Jennifer Hernandez
Hialeah,FL
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
10
10
years of professional experience
Work History
Office Manager/Doctors Assistant
Internal Medicine Office
Miami Lakes, FL
08.2023 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Processed payroll accurately ensuring all employees were paid on time.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Delegated work to staff, setting priorities and goals.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed referrals to specialists or other healthcare providers as requested by the physician.
- Educated patients and families on health maintenance and disease prevention.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Performed administrative duties such as filing, scheduling appointments, and preparing charts.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Contacted medical facilities to schedule patients for admission.
- Reconciled charges at end of day ensuring accuracy of billing information.
Surgical Coordinator/ Office Coodinator
Mount Sinai Hospital
Miami, FL
09.2014 - 09.2023
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Distributed treatment and procedural information to patients.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Checked patient insurance and collected pre-authorizations from providers.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Scheduled follow-up appointments as designated by physician.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Prepared letters for mailing related to patient accounts or other relevant topics as requested by doctors or managers in the office.
- Processed prescription refills in accordance with established protocols.
- Called in prescription refills for patients.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Maintained files for referral and insurance information, entering referrals into system.
- Created and maintained accurate documentation for all prior authorization activities.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
Education
Bachelor of Science - Health Administration
Florida National University
Hialeah, FL06-2022
Skills
- Team supervision
- Coding team coordination
- Medical Compliance Management
- Medical billing expertise
- Physician coordination
- Medical records administration
- Conflict resolution abilities
- HIPAA regulations
- Office budget management
- Attention to detail
- Complaint resolution
- Problem-solving
- Team leadership
Languages
English
Professional
Spanish
Professional
Timeline
Office Manager/Doctors Assistant
Internal Medicine Office
08.2023 - Current
Surgical Coordinator/ Office Coodinator
Mount Sinai Hospital
09.2014 - 09.2023
Bachelor of Science - Health Administration
Florida National University
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