Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jennifer Hernandez

El Paso ,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.

Overview

9
years of professional experience

Work History

In And Out Gas Station

Cashier
04.2024 - 11.2024

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Performed cash, card, and check transactions to complete customer purchases.

El Super Market

Cashier Supervisor
04.2023 - 10.2024

Job overview

  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Vista Market

Cashier
03.2023 - 04.2023

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.

H & R Block Tax Services

Receptionist
01.2023 - 03.2023

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Organized, maintained and updated information in computer databases.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Compiled information from files and research to satisfy information requests.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Abundant Living Home Care

Home Care Provider
01.2016 - 07.2022

Job overview

  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with self-administered medications.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed individual care plans for clients based on specific needs.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Education

Bowie High School
El Paso, TX

High School Diploma
05-2010

University Overview

  • Honoree of Being a good student

Skills

  • Returns processing
  • Drawer balancing
  • Product restocking
  • Staff mentoring
  • Daily reporting
  • Upselling techniques
  • Data entry
  • Inventory management
  • Sales transactions
  • Expense tracking
  • Ordering and stocking
  • Training and onboarding
  • Cash handling expertise
  • Currency counting
  • Scanner operations
  • POS system operations
  • Payment collection
  • Complaint resolution
  • Order taking
  • Staff training
  • Hospitality and accommodation
  • Order packaging
  • Payment posting
  • Point-of-sale system
  • Guest inquiries
  • Records maintenance
  • Conflict resolution
  • Point of sale operation
  • Merchandise restocking
  • Regulatory compliance
  • Time management skills

Timeline

Cashier
In And Out Gas Station
04.2024 - 11.2024
Cashier Supervisor
El Super Market
04.2023 - 10.2024
Cashier
Vista Market
03.2023 - 04.2023
Receptionist
H & R Block Tax Services
01.2023 - 03.2023
Home Care Provider
Abundant Living Home Care
01.2016 - 07.2022
Bowie High School
High School Diploma

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Jennifer Hernandez