Jennifer Hernandez
Ranchos de Taos
Summary
Efficient medical assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
National Sinus Institute
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Administered medications and allergy injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care, translation services and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals and prior authorizations to specialists or other healthcare providers as needed for comprehensive care management plans.
- OSHA, HIPAA, and BLS certified.
Medical Assistant
Allergy Partners of Albuquerque
09.2021 - 04.2023
- Obtained patients vital signs, past medical history, and current symptoms in a very fast paced and high volume clinic
- Assisted providers with skin tests (prick and intradermal), breathing tests, drug challenges, etc.
- Administered large amounts of allergy injections, 150-250 patients each day.
- Assisted and treated patients with anaphylactic allergy reactions.
- Administered Flu and COVID vaccines
- Administered biologic injections for patients with severe asthma or chronic hives
- Approveed prior authorizations for patients medication
- Refilled medication
- OSHA & HIPAA certified
Medical Assistant
Taos Orthopaedic Institute
07.2020 - 08.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Recorded patients vital signs in a very fast paced and high volume clinic 50-60 patients per day and entered all patient information into EHR
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained in suture/staple removal as well as cast application and removal
- Injection preparation of many types - steroid, hyaluronic acid, stem cell, and ultrasound guided injections.
- Fitted and adjusted hundreds of patients with braces, both custom and off the shelf
- Office duties- When I was not in the clinic I would help any area of the office that needed assistance: Medical records, surgery scheduling and prior authorizations.
- OSHA & HIPAA trained and certified
Executive Assistant
In & Out Plumbing
11.2019 - 06.2020
- Screened calls and emails and responded accordingly to support executive correspondence.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Handled confidential and sensitive information with discretion and tact.
- Paid statements for company charge accounts
- Called for State Inspections
- Pulled State Permits
- Received payments and scanned and send out invoices.
Bilingual Claims Administration
Safelite Autoglass/ Solutions
09.2018 - 08.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Started new claims with various insurance companies for glass replacement, on all glass
- Computer Skills- Handling multiple screens and being very precise in writing down customers information correctly and accurately in a timely manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided bilingual services in Spanish in English.
- Enhanced customer satisfaction by promptly addressing concerns and providing scheduled appointments for their glass replacement at the end of every call.
Cashier
Super Save Discount Foods
06.2015 - 03.2018
- Began as courtesy clerk - Duties included
- Bagging all food items for customers, help customers find items around the store, help disabled customers take groceries out to their car, bring shopping baskets back into store
- Promoted to cashier- Duties included
- Scanning and memorizing codes for food items
- Received money payments and counted out register twice daily
Education
Associate of Science - Forensic Biology
UNM
Taos, NM05-2025
Associate of Science -
Central New Mexico Community College
Albuquerque, NM01-2019
High School Diploma -
Taos High School
Taos, NM05.2018
Skills
- HIPAA, OSHA and BLS compliance
- Proficient in EMR/EHR Systems
- Bilingual: Spanish and English
- Patient Procedure Assistance
- Immunization administration
- Medical terminology in Spanish and English
- Clinical Vital Signs Assessment
- Patient care coordination
- Prior authorization/ Insurance verification
- Appointment Coordination
Certification
BLS
HIPAA
OSHA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
National Sinus Institute
12.2023 - Current
Medical Assistant
Allergy Partners of Albuquerque
09.2021 - 04.2023
Medical Assistant
Taos Orthopaedic Institute
07.2020 - 08.2021
Executive Assistant
In & Out Plumbing
11.2019 - 06.2020
Bilingual Claims Administration
Safelite Autoglass/ Solutions
09.2018 - 08.2019
Cashier
Super Save Discount Foods
06.2015 - 03.2018
Associate of Science - Forensic Biology
UNM
Associate of Science -
Central New Mexico Community College
High School Diploma -
Taos High School
Similar Profiles
Nazanean MohiNazanean Mohi
Director of Surgical Services at NOSE AND SINUS INSTITUTEDirector of Surgical Services at NOSE AND SINUS INSTITUTE
Fernando YoungFernando Young
Medical Data Analyst/ Medical Coding/Inspector in Quality Assurance and Quality Control at National Breathe Free Sinus & Allergy CenterMedical Data Analyst/ Medical Coding/Inspector in Quality Assurance and Quality Control at National Breathe Free Sinus & Allergy Center
Chris DavisChris Davis
IT Specialist (Network) at National Eye Institute, National Institute Of HealthIT Specialist (Network) at National Eye Institute, National Institute Of Health