JENNIFER HERNANDEZ

Obtain medical information, including itemizations and records, necessary for claim processing in enhanced bill review programs.

Also maintaining production standards and production requirements.

• Communicated product features, advantages, and benefits to customers.
• Utilized problem solving skills to identify customer needs and provide optimal solutions.
• Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.

• Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
• Developed strong relationships with customers through exceptional customer service.
• Maintained organized filing system both electronically and manually for easy access when needed.

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Performed store opening and closing duties as required.
• Built positive relationships with customers by providing friendly and helpful service.

• Operated cash register and accurately processed payments, returns, and exchanges.
• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.