Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER HERNANDEZ

Covington,GA

Summary

Compassionate and detail-oriented Veterinary Technician with over 11 years of experience providing high-quality medical support, client communication, and patient care in fast-paced veterinary hospitals. Skilled in assisting with examinations, treatments, and surgical procedures while ensuring a calm and supportive environment for patients and their families. Experienced in front desk operations, scheduling, and maintaining accurate medical records. Dedicated to delivering compassionate care, clear communication, and exceptional client service.

Overview

12
12
years of professional experience

Work History

Veterinary Technician

Dogwood Animal Hospital
Lawrenceville, GA
08.2023 - Current
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Dispensed prescription medications upon request from veterinarians.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Prepared surgical instruments and maintained sterile environments for procedures.
  • Educated pet owners on proper care and health maintenance practices.
  • Conducted laboratory tests including blood samples and urinalysis for diagnostics.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Instructed staff members on proper handling techniques of animals during examinations or treatments.
  • Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.

Veterinary Technician and Veterinary Receptionist

Apalachee River Animal Hospital
Dacula, GA
12.2015 - 06.2023
  • Greeted clients and pets, providing a welcoming atmosphere for all visitors.
  • Assisted veterinarians with client communications regarding pet care instructions and procedures.
  • Coordinated follow-up calls to check on patient recovery after veterinary visits.
  • Educated clients on clinic services and resources to enhance their experience at the clinic.
  • Processed payments from clients including cash, credit cards, and checks.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Educated pet owners on post-operative care and nutrition.
  • Administered medications and vaccinations as directed by veterinarians.
  • Trained new veterinary staff on protocols and procedures.
  • Conducted laboratory tests and collected specimens for analysis.
  • Coordinated with other animal healthcare staff members to ensure quality patient care.
  • Restocked supplies used in daily operations of the clinic and hospital.
  • Educated clients on proper animal health care techniques, nutrition, preventative medicine.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Scheduled appointments for examinations and follow-up visits with veterinarians.
  • Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Assisted veterinarians during examinations and medical procedures.
  • Educated pet owners on post-operative care and general pet health.
  • Performed laboratory tests such as fecal exams, urinalyses, and heartworm tests.
  • Stocked supplies and medications in the clinic or hospital setting.
  • Kept cages clean by changing bedding materials daily.
  • Monitored vital signs of animals under anesthesia.
  • Assisted with euthanasia procedures when necessary.
  • Prepared and reviewed records and consent forms.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Maintained cleanliness and sanitation of kennel facilities and animal areas.
  • Trained new staff on proper animal handling and safety procedures.
  • Provided food, water, and bedding for animals in care.

Sales Associate

Bath & Body Works
Snellville, GA
02.2014 - 03.2016
  • Provided exceptional customer service to enhance shopping experiences.
  • Assisted customers in selecting and purchasing products based on preferences.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases and wrapped gifts.

Veterinary Receptionist

Gwinnett Animal Clinic
Lawrenceville, GA
08.2014 - 06.2015
  • Greeted clients and pets, providing a welcoming atmosphere for all visitors.
  • Scheduled appointments using veterinary management software to optimize daily operations.
  • Managed patient records, ensuring accuracy and confidentiality of sensitive information.
  • Processed payments and handled billing inquiries with professionalism and efficiency.
  • Maintained cleanliness in reception area, creating a safe environment for clients and pets.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Filed medical records in an organized manner for easy access when needed.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Education

High School Diploma -

Loganville High School
Loganville, GA
05.2012

Skills

  • Attention to detail
  • Client education
  • Surgical assistance
  • Diagnostic testing
  • Coordinated follow-ups
  • Appointment scheduling
  • Effective communication
  • Customer service
  • Educating owners
  • Recordkeeping
  • Medication dispensing
  • Discharging patients
  • Effective multitasking
  • Telephone etiquette
  • Payment processing

Timeline

Veterinary Technician

Dogwood Animal Hospital
08.2023 - Current

Veterinary Technician and Veterinary Receptionist

Apalachee River Animal Hospital
12.2015 - 06.2023

Veterinary Receptionist

Gwinnett Animal Clinic
08.2014 - 06.2015

Sales Associate

Bath & Body Works
02.2014 - 03.2016

High School Diploma -

Loganville High School

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