Jennifer Hernandez
Olney,IL
Summary
Residential Management professional with solid history of optimizing property operations and maintaining high standards. Committed to fostering collaborative team environment and ensuring reliable service. Skilled in property maintenance and tenant relations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Manager of Fox River Assisted Living Home
Caritas Family Solutions
09.2020 - 06.2025
- Led operational oversight for a residential facility, ensuring compliance with safety and regulatory standards. Oversaw budget management activities, ensuring resource allocation aligned with strategic objectives. Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees. Organized workflow, and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Attended stakeholder meetings to gather requirements, assess risks, and drive consensus on project direction.
- Organized and executed monthly staff training sessions, keeping the team informed. Led team meetings to identify challenges and propose solutions for process improvements across departments. Educated staff on the organizational mission and goals to help employees achieve success. Developed training materials for new staff, fostering knowledge retention, and improving onboarding processes.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship, that contributed to their professional growth and development.
- Coordinated Fox Rivers Apartments events and meetings to foster teamwork and boost employee morale.
- Managed staff schedules, optimizing resource allocation to enhance service delivery.
- Developed and implemented strategic plans to enhance resident satisfaction and community engagement.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Completed daily bank deposits, and maintained accurate financial records.
- Assisted with tenant communications, and maintained organized rental files.
Social Service Director/ Admission Coordinator/ Marketing
Flora Rehabilitation & Health Care Center
01.2018 - 09.2020
- Maintain records of patient care through assessments, condition, progress, or behavior tracking report and discuss observations during morning meetings and care plans
- Reviewing inquiries, background checks, financial checks, screening and admitting patients
- Maintain Excellent Customer Service by greeting them with a positive attitude, warm friendly smile and being knowledgeable about our companies’ services and products
- Assist in providing solutions for social and practical environmental problems including seeking financial assistance, discharge planning (including collaboration with community agencies) and referrals to other community agencies when specialized assistance is required making it seamless as possible
- Review complaints and grievances made by the residents and staff to help resolve issues and report to the Administrator indicating what action(s) were taken to resolve the complaint or grievance
- Marketing our business to gain new admissions by gaining contact list and follow-ups, zoom calls, collaborating with the community agencies, and connecting with the local community media to advertize are community events and gain free public relations, calling discharge planners, emailing, and hosting events
Home Health
Community Care Systems, Inc.
09.2015 - 01.2018
- Entertain, converse with, and read aloud to patients to keep them mentally healthy and alert.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations.
- Perform a variety of duties as requested by client, such as obtaining household supplies and running errands.
- Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed diets.
Private Home Health Care
Phil Healdy
03.2013 - 08.2015
- Care for patients by changing bed linens, cleaning, and assisting with their personal care.
- Check patients' pulse, temperature, and respiration.
- Direct patients in simple prescribed exercises and in the use of braces or artificial limbs.
- Entertain, converse with, and read aloud to patients to keep them mentally healthy and alert.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations.
- Perform a variety of duties as requested by client, such as obtaining household supplies and running errands.
- Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed diets.
Kitchen Manager
Brookstone Estates
04.2011 - 08.2013
- Scheduled employees and created employee check-off list.
- Planned menus, ordered supplies, and held monthly resident meetings.
- Planned monthly events for the residents.
- Created budgets.
- Responded to e-mails and phone calls.
Self-Employed
El Cactus Mexican Grill Inc.
04.2004 - 07.2010
- Managed employees, made schedules, hired and fired employees, reprimanded them when needed, made check of list for employees.
- Held responsible for advertising, ordering, accounting, budgeting.
- Made sure all licensees were up-to-date and everything was charted as needed.
- Wrote checks, deposited money, and paid bills.
- Kept liquor licenses up-to-date; kept very organized records of the liquor purchased.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Tampa, FL08-2017
Skills
- Accounting, Payroll, and Banking Systems
- Healthcare Law
- Basic Coding Skills for ICD / CPT
- Claims Appeal Process
- CMS1450
- UB04
- CMS1500
- Electronic Medical Records
- EMR / EHR
- Practice Management Software
- Greenway PrimeSUITE
- Healthcare Computer Information Systems
- Medical Practice Management Systems
- HIPAA Compliance
- Anatomy & Physiology
- Basic Pharmacology
- Human Resource Management
- Organizational Improvements
- Insurance Billing Procedures
- Healthcare Claim Cycle
- Insurance Verification
- Interpersonal Professional Communications
- Business Office Operations
- Medical Office Procedures
- AOD
- Appointment Scheduling
- Charting
- Filing
- Processing Co-Payments
- Practice Structure
- Leadership & Management
- Medical Terminology
Accomplishments
- Supervised team of 13 staff members and a 30 unit facility.
Certification
- Nspire A.C.E. Exam 10/06/2023, Us Housing Consultants
- Certified CPR Instructor, To The Rescue CPR, Fairview Heights, Il. 62208
Timeline
Program Manager of Fox River Assisted Living Home
Caritas Family Solutions
09.2020 - 06.2025
Social Service Director/ Admission Coordinator/ Marketing
Flora Rehabilitation & Health Care Center
01.2018 - 09.2020
Home Health
Community Care Systems, Inc.
09.2015 - 01.2018
Private Home Health Care
Phil Healdy
03.2013 - 08.2015
Kitchen Manager
Brookstone Estates
04.2011 - 08.2013
Self-Employed
El Cactus Mexican Grill Inc.
04.2004 - 07.2010
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy