Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Hernandez Velasquez

Orlando,FL

Overview

24
24
years of professional experience
1
1
Certification
1
1
Language

Work History

Preparer/Imigration Prep

Faneuil
Orlando, FL
07.2020 - Current
  • Performing customer service, answering calls and customer, which has the company, making preparations of immigration forms, being a preparer of individual and corporate taxes
  • Notary Public, performing notarization of documents as well as perform marriages requested by customers
  • Perform the process of keeping the books of accounting of customers
  • Use of programs such as adobe acrobat, microsoft 365, DocuSign among
  • Summary
  • Skills
  • Experience others
  • Reviewed purchase documents and company receipts for reconciliation with statements
  • Processed payroll, numerous electronic deposits and employee pay adjustments
  • Maintained sales records with payment details and invoices
  • Handled bi-weekly payroll services for 2 employees
  • Received and recorded cash, checks and transfers
  • Calculated and produced checks for utilities, taxes and other operational payments
  • Calculated income and social security tax deductions
  • Summary
  • Skills
  • Experience
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.

Accountant

09.2021 - 01.2021
  • Getting started in QuickBooks Online, , INTUIT, May 2021
  • QuickBooks Online solutions for clients, INTUIT, August 2021
  • The Introduction to QuickBooks Online for
  • Accountants, INTUIT, May 2021
  • SEMINARY OF ACTUALITATION OF DACA-TPS-DED, May 2021
  • TEMPORARY
  • PROTECTED STATUS FOR VENEZUELANS, March,2021 ⦁ CREDIT REPAIR ONLINE CURSE, February 2021 ⦁
  • ASYLUM UPDATES AND DED EXECUTIVE ORDER, January 2021 ⦁ TAX LAW UPDATE WORKSHOP, January,2021 ⦁ NOTARY PUBLIC FOR STATE OF FLORIDA, January 2021 Languages Languages Certifications ⦁ Florida Notary
  • Education Training Certificate, ADVANCED CORPORATIONS WORKSHOP IN USA, November 2020 ⦁ BASIC
  • INCOME TAX COURSE 1040, er 2020 ⦁ BASIC CORPORATIONS WORKSHOP IN USA, November
  • 2020 ⦁ November⦁ FORENSIC TRAINING, November 2020 ⦁ CREDIT REPAIR WEBINAR, October 2020 ⦁ LABOR

Bilingual Call Center Agent

PETROZUATA, Conoco Phillips, De
Diego
08.2019 - 10.2020
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Navigated through computer systems to review information and respond appropriately to callers
  • Updated customer accounts, addresses and contact information within call management databases
  • Engaged actively with callers, confirming or clarifying information and diffusing anger
  • Maintained strong call control and quickly worked through scripts to address problems
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.

Technician/Laboratory Technician

Caburitica/Faja Petrolifera
03.2000 - 07.2010
  • Field
  • Operations | Anzoategui, Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives
  • Tracked completion of objectives according to QC standards and work-related timelines
  • Recommended fixes by investigating technology failure to ascertain vulnerability and root cause
  • Resolved network alarms, recognizing jeopardizing conditions and notifyi of risk potential
  • Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning
  • Installed technology deployments to meet project requirements using technical systems knowledge
  • Provided support, troubleshooting and restoration services for networks, video conferencing, internet and phone systems
  • Led technical operations and maintenance tasks to maintain cross- organizational technology infrastructure effectiveness
  • Routinely inspected equipment for preventive and emergency maintenance needs
  • Implemented troubleshooting techniques to resolve issue
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures
  • Ordered parts, supplies or equipment from catalogs or suppliers
  • Inspected, operated or tested machinery or equipment to diagnose machine malfunctions
  • Dismantled machines, equipment, or devices to access and remove defective parts
  • Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs
  • Documented and implemented processes to maximize output based on internal guidelines and regulatory mandates.

Account Balancing

Cloud, Fl

Bookkeeping Assistant/Tax

Mortgage Field Inspector

Microsoft
12.2022
  • Intuit/Coursera, May 2023
  • Financial Statement Analysis, Intuit/Coursera, May 2023
  • Getting started with, Office 365,Intuit/Coursera,April 2023
  • FOUNDATIONS OF PROJECT MANAGEMENT-Google/Coursera February ⦁ Liabilities and Equity in Accounting, Intuit/Coursera, January 2023 ⦁ Assets in Accounting, Intuit/Coursera, , December 2022
  • Signed agent, NNA, December 2022 ⦁ Florida State-
  • Required Online Notary Education, October 2022
  • What is Financial Accounting?, UNIVERSITY OF CALIFORNIA
  • IRVINE/COURSERA, JANUARY 2022
  • Corporate taxes course (Form-1120-C, 1120-S, 1065), September 2021 ⦁

Computerized

01.2021
  • Bookkeeper course, September-, Payroll course, September-2021 ⦁ HOW TO OPEN A TRUCKING
  • COMPANY WEBINAR

Education

Home Health Aide Certificate, 75 Hours, 2019. ⦁ 40 Hours CNA Test Preparations. 2019 ⦁ Basic Life Support -

01.2021

2020 ⦁ EKG Technician Certificate -

01.2020

A.S - ACCOUNTING TECHNOLOGY

01.2015

HIV and AIDS, 2019 ⦁ Alzheimer's Disease and Dementia Related Disorders, 2019 ⦁ Adult and Pediatric First Aid/CPR, 2017-2019 ⦁ Residential and Commercial Electricity, 2018 ⦁ HVAC Residential and -

01.2012

to the basic techniques of oil laboratory -

01.2012

Education and Training Certifications -

01.2010

A.S - Petroleum Engineering

T.S.U PETROLEUM
12.2006

A.S - Accounting

Instituto Universitario De Tec Administrativa
12.1999

2014 ⦁ Bilingual And Computerized Secretary -

01.1999

IN OTHER -

01.1999

VENEZUELA, America T.S.U ADMINISTRATION ACCOUNTING MENTION -

IUTJA, Instituto Universitario De Tecnologia Jose

Bachelor of Science - 8TH SEMESTER OF IMSDUSTRIAL ENGINEERING

INSTITUTO UNIVERSITARIO POLITECNICO SANTIAGO MARIN, MONAGAS/VENEZUELA

Associate of Science -

Valencia College

Diploma -

Skills

  • Agent in the area of customer service (call center, reception), administrative assistant
  • Accounting assistant or bookkeeper, advisor and collaborator for the writing of manuals Notary Public, Agent of
  • Signatures and services in the mortgage field It is important to highlight that I am enthusiastic and open to learn as
  • Much as I can in order to grow personally and professionally I can work under pressure and I can multitask
  • Good organizational skills
  • Ability to multitask
  • Attention to detail Personal tax preparer
  • Accounting assistant (Bookkeeper)
  • (12) years experiences of Technical Specialist and SHA
  • Field operations
  • Efficient Management of Microsoft Office 365
  • Customer Relations
  • Administrative Support
  • Payroll Liability and Deductions
  • Account Reconciliation
  • Quickbooks
  • Reconciling Accounts
  • Bookkeeping Support
  • Case Management
  • Estate Tax Returns
  • Customer Service
  • Strategic Planning
  • Project Management
  • Correspondence Writing
  • Spreadsheet Management
  • Payroll and Budgeting
  • Getting started -
  • Beginner skills, INTUIT,july 2023⦁⦁⦁⦁QuickBooks Online solutions - Intermediate skills, INTUIT, July
  • 2023 ⦁Sales and customers - Beginner skills, INTUIT, July 2023 ⦁ Sales and customers - Intermediate skills, INTUIT
  • July 2023 ⦁ Sales and customers - Advanced skills, INTUIT, July 2023 ⦁ QuickBooks Online solutions - Beginner skills
  • INTUIT, June 2023 ⦁ Bookkeeping-Step by Step Mastery, UNDEMY, June 2023 ⦁ Intuit Academy Bookkeeping

Certification

September 2020 ⦁ Bilingual Agent, Call Center tanning, 2020 ⦁ Individual Tax Preparer, 2020 ⦁ QuickBooks In Spanish, 2020 ⦁ Immigration Paralegal Training, 2020 ⦁ Immigration Practice Clinic, 06-2020 ⦁ Intensive English Program, Level 8, 2016 ⦁ Be Safe Online, 2016 ⦁ Quick Books Pro 2011, Level 1 And 2, 2016 ⦁ Microsoft Publisher 2013, Level 1 And 2, 2016 ⦁ Microsoft Word 2013, Level 1, 2, 3, And 4, 2016 ⦁ Microsoft Power Point 2013, Level 1, 2, 3, 2016 ⦁ English as a Second Language level 4 to 8, 2017 ⦁ English as a Second Language level INTERMEDIATE to Advanced, English as a Second Language, Level 1,2,3,4

Timeline

Mortgage Field Inspector

Microsoft
12.2022

Accountant

09.2021 - 01.2021

Computerized

01.2021

Preparer/Imigration Prep

Faneuil
07.2020 - Current

Bilingual Call Center Agent

PETROZUATA, Conoco Phillips, De
08.2019 - 10.2020

Technician/Laboratory Technician

Caburitica/Faja Petrolifera
03.2000 - 07.2010

Account Balancing

Bookkeeping Assistant/Tax

Home Health Aide Certificate, 75 Hours, 2019. ⦁ 40 Hours CNA Test Preparations. 2019 ⦁ Basic Life Support -

2020 ⦁ EKG Technician Certificate -

A.S - ACCOUNTING TECHNOLOGY

HIV and AIDS, 2019 ⦁ Alzheimer's Disease and Dementia Related Disorders, 2019 ⦁ Adult and Pediatric First Aid/CPR, 2017-2019 ⦁ Residential and Commercial Electricity, 2018 ⦁ HVAC Residential and -

to the basic techniques of oil laboratory -

Education and Training Certifications -

A.S - Petroleum Engineering

T.S.U PETROLEUM

A.S - Accounting

Instituto Universitario De Tec Administrativa

2014 ⦁ Bilingual And Computerized Secretary -

IN OTHER -

VENEZUELA, America T.S.U ADMINISTRATION ACCOUNTING MENTION -

IUTJA, Instituto Universitario De Tecnologia Jose

Bachelor of Science - 8TH SEMESTER OF IMSDUSTRIAL ENGINEERING

INSTITUTO UNIVERSITARIO POLITECNICO SANTIAGO MARIN, MONAGAS/VENEZUELA

Associate of Science -

Valencia College

Diploma -

September 2020 ⦁ Bilingual Agent, Call Center tanning, 2020 ⦁ Individual Tax Preparer, 2020 ⦁ QuickBooks In Spanish, 2020 ⦁ Immigration Paralegal Training, 2020 ⦁ Immigration Practice Clinic, 06-2020 ⦁ Intensive English Program, Level 8, 2016 ⦁ Be Safe Online, 2016 ⦁ Quick Books Pro 2011, Level 1 And 2, 2016 ⦁ Microsoft Publisher 2013, Level 1 And 2, 2016 ⦁ Microsoft Word 2013, Level 1, 2, 3, And 4, 2016 ⦁ Microsoft Power Point 2013, Level 1, 2, 3, 2016 ⦁ English as a Second Language level 4 to 8, 2017 ⦁ English as a Second Language level INTERMEDIATE to Advanced, English as a Second Language, Level 1,2,3,4
Jennifer Hernandez Velasquez