Jennifer Hernandez Velasquez
Orlando,FL
Overview
24
24
years of professional experience
1
1
Certification
1
1
Language
Work History
Preparer/Imigration Prep
Faneuil
Orlando, FL
07.2020 - Current
- Performing customer service, answering calls and customer, which has the company, making preparations of immigration forms, being a preparer of individual and corporate taxes
- Notary Public, performing notarization of documents as well as perform marriages requested by customers
- Perform the process of keeping the books of accounting of customers
- Use of programs such as adobe acrobat, microsoft 365, DocuSign among
- Summary
- Skills
- Experience others
- Reviewed purchase documents and company receipts for reconciliation with statements
- Processed payroll, numerous electronic deposits and employee pay adjustments
- Maintained sales records with payment details and invoices
- Handled bi-weekly payroll services for 2 employees
- Received and recorded cash, checks and transfers
- Calculated and produced checks for utilities, taxes and other operational payments
- Calculated income and social security tax deductions
- Summary
- Skills
- Experience
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Accountant
09.2021 - 01.2021
- Getting started in QuickBooks Online, , INTUIT, May 2021
- QuickBooks Online solutions for clients, INTUIT, August 2021
- The Introduction to QuickBooks Online for
- Accountants, INTUIT, May 2021
- SEMINARY OF ACTUALITATION OF DACA-TPS-DED, May 2021
- TEMPORARY
- PROTECTED STATUS FOR VENEZUELANS, March,2021 ⦁ CREDIT REPAIR ONLINE CURSE, February 2021 ⦁
- ASYLUM UPDATES AND DED EXECUTIVE ORDER, January 2021 ⦁ TAX LAW UPDATE WORKSHOP, January,2021 ⦁ NOTARY PUBLIC FOR STATE OF FLORIDA, January 2021 Languages Languages Certifications ⦁ Florida Notary
- Education Training Certificate, ADVANCED CORPORATIONS WORKSHOP IN USA, November 2020 ⦁ BASIC
- INCOME TAX COURSE 1040, er 2020 ⦁ BASIC CORPORATIONS WORKSHOP IN USA, November
- 2020 ⦁ November⦁ FORENSIC TRAINING, November 2020 ⦁ CREDIT REPAIR WEBINAR, October 2020 ⦁ LABOR
Bilingual Call Center Agent
PETROZUATA, Conoco Phillips, De
Diego
08.2019 - 10.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Navigated through computer systems to review information and respond appropriately to callers
- Updated customer accounts, addresses and contact information within call management databases
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Maintained strong call control and quickly worked through scripts to address problems
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Technician/Laboratory Technician
Caburitica/Faja Petrolifera
03.2000 - 07.2010
- Field
- Operations | Anzoategui, Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives
- Tracked completion of objectives according to QC standards and work-related timelines
- Recommended fixes by investigating technology failure to ascertain vulnerability and root cause
- Resolved network alarms, recognizing jeopardizing conditions and notifyi of risk potential
- Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning
- Installed technology deployments to meet project requirements using technical systems knowledge
- Provided support, troubleshooting and restoration services for networks, video conferencing, internet and phone systems
- Led technical operations and maintenance tasks to maintain cross- organizational technology infrastructure effectiveness
- Routinely inspected equipment for preventive and emergency maintenance needs
- Implemented troubleshooting techniques to resolve issue
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures
- Ordered parts, supplies or equipment from catalogs or suppliers
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions
- Dismantled machines, equipment, or devices to access and remove defective parts
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs
- Documented and implemented processes to maximize output based on internal guidelines and regulatory mandates.
Account Balancing
Cloud, Fl
Bookkeeping Assistant/Tax
Mortgage Field Inspector
Microsoft
12.2022
- Intuit/Coursera, May 2023
- Financial Statement Analysis, Intuit/Coursera, May 2023
- Getting started with, Office 365,Intuit/Coursera,April 2023
- FOUNDATIONS OF PROJECT MANAGEMENT-Google/Coursera February ⦁ Liabilities and Equity in Accounting, Intuit/Coursera, January 2023 ⦁ Assets in Accounting, Intuit/Coursera, , December 2022
- Signed agent, NNA, December 2022 ⦁ Florida State-
- Required Online Notary Education, October 2022
- What is Financial Accounting?, UNIVERSITY OF CALIFORNIA
- IRVINE/COURSERA, JANUARY 2022
- Corporate taxes course (Form-1120-C, 1120-S, 1065), September 2021 ⦁
Computerized
01.2021
- Bookkeeper course, September-, Payroll course, September-2021 ⦁ HOW TO OPEN A TRUCKING
- COMPANY WEBINAR
Education
Home Health Aide Certificate, 75 Hours, 2019. ⦁ 40 Hours CNA Test Preparations. 2019 ⦁ Basic Life Support -
01.2021
2020 ⦁ EKG Technician Certificate -
01.2020
A.S - ACCOUNTING TECHNOLOGY
01.2015
HIV and AIDS, 2019 ⦁ Alzheimer's Disease and Dementia Related Disorders, 2019 ⦁ Adult and Pediatric First Aid/CPR, 2017-2019 ⦁ Residential and Commercial Electricity, 2018 ⦁ HVAC Residential and -
01.2012
to the basic techniques of oil laboratory -
01.2012
Education and Training Certifications -
01.2010
A.S - Petroleum Engineering
T.S.U PETROLEUM
12.2006
A.S - Accounting
Instituto Universitario De Tec Administrativa
12.1999
2014 ⦁ Bilingual And Computerized Secretary -
01.1999
IN OTHER -
01.1999
VENEZUELA, America T.S.U ADMINISTRATION ACCOUNTING MENTION -
IUTJA, Instituto Universitario De Tecnologia Jose
Bachelor of Science - 8TH SEMESTER OF IMSDUSTRIAL ENGINEERING
INSTITUTO UNIVERSITARIO POLITECNICO SANTIAGO MARIN, MONAGAS/VENEZUELA
Associate of Science -
Valencia College
Diploma -
Skills
- Agent in the area of customer service (call center, reception), administrative assistant
- Accounting assistant or bookkeeper, advisor and collaborator for the writing of manuals Notary Public, Agent of
- Signatures and services in the mortgage field It is important to highlight that I am enthusiastic and open to learn as
- Much as I can in order to grow personally and professionally I can work under pressure and I can multitask
- Good organizational skills
- Ability to multitask
- Attention to detail Personal tax preparer
- Accounting assistant (Bookkeeper)
- (12) years experiences of Technical Specialist and SHA
- Field operations
- Efficient Management of Microsoft Office 365
- Customer Relations
- Administrative Support
- Payroll Liability and Deductions
- Account Reconciliation
- Quickbooks
- Reconciling Accounts
- Bookkeeping Support
- Case Management
- Estate Tax Returns
- Customer Service
- Strategic Planning
- Project Management
- Correspondence Writing
- Spreadsheet Management
- Payroll and Budgeting
- Getting started -
- Beginner skills, INTUIT,july 2023⦁⦁⦁⦁QuickBooks Online solutions - Intermediate skills, INTUIT, July
- 2023 ⦁Sales and customers - Beginner skills, INTUIT, July 2023 ⦁ Sales and customers - Intermediate skills, INTUIT
- July 2023 ⦁ Sales and customers - Advanced skills, INTUIT, July 2023 ⦁ QuickBooks Online solutions - Beginner skills
- INTUIT, June 2023 ⦁ Bookkeeping-Step by Step Mastery, UNDEMY, June 2023 ⦁ Intuit Academy Bookkeeping
Certification
September 2020 ⦁ Bilingual Agent, Call Center tanning, 2020 ⦁ Individual Tax Preparer,
2020 ⦁ QuickBooks In Spanish, 2020 ⦁ Immigration Paralegal Training, 2020 ⦁ Immigration Practice Clinic, 06-2020 ⦁
Intensive English Program, Level 8, 2016 ⦁ Be Safe Online, 2016 ⦁ Quick Books Pro 2011, Level 1 And 2, 2016 ⦁ Microsoft
Publisher 2013, Level 1 And 2, 2016 ⦁ Microsoft Word 2013, Level 1, 2, 3, And 4, 2016 ⦁ Microsoft Power Point 2013, Level
1, 2, 3, 2016 ⦁ English as a Second Language level 4 to 8, 2017 ⦁ English as a Second Language level INTERMEDIATE to
Advanced, English as a Second Language, Level 1,2,3,4
Timeline
Mortgage Field Inspector
Microsoft
12.2022
Accountant
09.2021 - 01.2021
Computerized
01.2021
Preparer/Imigration Prep
Faneuil
07.2020 - Current
Bilingual Call Center Agent
PETROZUATA, Conoco Phillips, De
08.2019 - 10.2020
Technician/Laboratory Technician
Caburitica/Faja Petrolifera
03.2000 - 07.2010
Account Balancing
Bookkeeping Assistant/Tax
Home Health Aide Certificate, 75 Hours, 2019. ⦁ 40 Hours CNA Test Preparations. 2019 ⦁ Basic Life Support -
2020 ⦁ EKG Technician Certificate -
A.S - ACCOUNTING TECHNOLOGY
HIV and AIDS, 2019 ⦁ Alzheimer's Disease and Dementia Related Disorders, 2019 ⦁ Adult and Pediatric First Aid/CPR, 2017-2019 ⦁ Residential and Commercial Electricity, 2018 ⦁ HVAC Residential and -
to the basic techniques of oil laboratory -
Education and Training Certifications -
A.S - Petroleum Engineering
T.S.U PETROLEUM
A.S - Accounting
Instituto Universitario De Tec Administrativa
2014 ⦁ Bilingual And Computerized Secretary -
IN OTHER -
VENEZUELA, America T.S.U ADMINISTRATION ACCOUNTING MENTION -
IUTJA, Instituto Universitario De Tecnologia Jose
Bachelor of Science - 8TH SEMESTER OF IMSDUSTRIAL ENGINEERING
INSTITUTO UNIVERSITARIO POLITECNICO SANTIAGO MARIN, MONAGAS/VENEZUELA
Associate of Science -
Valencia College
Diploma -
September 2020 ⦁ Bilingual Agent, Call Center tanning, 2020 ⦁ Individual Tax Preparer,
2020 ⦁ QuickBooks In Spanish, 2020 ⦁ Immigration Paralegal Training, 2020 ⦁ Immigration Practice Clinic, 06-2020 ⦁
Intensive English Program, Level 8, 2016 ⦁ Be Safe Online, 2016 ⦁ Quick Books Pro 2011, Level 1 And 2, 2016 ⦁ Microsoft
Publisher 2013, Level 1 And 2, 2016 ⦁ Microsoft Word 2013, Level 1, 2, 3, And 4, 2016 ⦁ Microsoft Power Point 2013, Level
1, 2, 3, 2016 ⦁ English as a Second Language level 4 to 8, 2017 ⦁ English as a Second Language level INTERMEDIATE to
Advanced, English as a Second Language, Level 1,2,3,4