Jennifer Hernandz
Fontana
Summary
Dynamic professional with proven success at Covered California, excelling in customer service and relationship management. Expertise in data entry and record keeping, consistently achieving top performance ratings. Empathetic approach and strong problem-solving skills facilitate effective communication and support in diverse environments.
Overview
6
6
years of professional experience
Work History
Remote Child Care Provider
Child Care Resource
05.2019 - Current
- Facilitate daily communication with parents regarding children's activities, behavior, and developmental concerns, ensuring a transparent and supportive environment.
- Prepare nutritious meals tailored to dietary needs and preferences, contributing to the children's health and well-being.
- Foster children's emotional and social growth by providing guidance on daily living skills, assisting with homework, and nurturing social interactions.
Customer Service Representative
Covered California
10.2024 - 02.2025
- Delivered exceptional customer service for inbound and outbound calls.
- Achieved highest team performance ratings for calls per hour and customer satisfaction.
- Resolved customer complaints efficiently across phone, email, and chat channels.
- Analyzed feedback from surveys to enhance service delivery.
Administration Assistant
Calvary Senior Care
Fontana
08.2021 - 11.2024
- Manage staff schedules.
- Maintain accurate records for both employees and clients, ensuring efficient operations and compliance with regulations.
- Provide comprehensive support to patients with medical conditions, including adherence to prescribed home treatment plans, monitoring vitals, and documenting health changes.
- Facilitate clients' independent living through personal care assistance, home maintenance, errand running, and accompanying to medical appointments.
Customer service representative
Directv
Los Angeles
01.2019 - 03.2020
- Addressed customer inquiries effectively, ensuring high standards of professionalism and promptness.
- Managed customer service databases to maintain accurate and current client records.
Education
HS Diploma -
Soledad Enrichment Action
Los Angeles, CASkills
- Kronos and Amazon Connect
- Team collaboration
- Customer relationship management
- Data entry and MS Office
- Patient care and HHA
- Behavior management
- Homework assistance
- Emergency response
- Customer service
- Communication skills
- Record keeping
- Problem solving
- Client interaction
- Data entry
- Schedule management
- Hygiene and cleanliness
- Child development support
- Safety awareness
- Patience and empathy
Languages
- English
- Some Spanish
Timeline
Customer Service Representative
Covered California
10.2024 - 02.2025
Administration Assistant
Calvary Senior Care
08.2021 - 11.2024
Remote Child Care Provider
Child Care Resource
05.2019 - Current
Customer service representative
Directv
01.2019 - 03.2020
HS Diploma -
Soledad Enrichment Action
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