Jennifer Heroux
Camarillo,CA
Summary
Strategic program leader with 11+ years delivering Salesforce implementations, digital transformation, and enterprise programs. Proven success in leading cross-functional teams and aligning tech with business goals. Previously held six Salesforce certifications and SAFe 6.0 Scaled Agilist, with a strong track record in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Founder/Creative Director
Wildwood Grove Estate Events
Santa Rosa Valley, CA
2023.06 - 2024.12
- Founded and managed a boutique event business, driving operations and growth.
- Streamlined processes and created digital marketing content.
- Planned $15K events, coordinating with up to eight vendors.
- Developed a 3-acre venue with landscaped areas, and a custom fountain.
- Managed projects, budgets, contracts, and compliance.
- Built strong client and vendor relationships.
Manager Agile Project Management
Publicis Sapient
Los Angeles, CA
2021.07 - 2023.05
- Managed Agile projects, delivering on time and on budget.
- Adapted plans and allocated resources efficiently.
- Ensured quality deliverables, and risk mitigation.
- Maintained documentation and tracked progress.
Senior Engagement Manager - Salesforce
Zennify
Sacramento, CA
2019.07 - 2021.06
- Senior leader at a Platinum Salesforce Partner, delivering cross-cloud implementations and digital transformation for Financial Services and Healthcare.
- Held key professional services leadership roles, including Salesforce Program Manager for Technology Communications and Readiness in Health Equity.
Principal Salesforce Consultant
OSF Global Services
San Francisco, CA
2018.03 - 2019.04
- Led Salesforce implementations and data migrations that were aligned with business goals.
- Managed teams to deliver projects on time, and on budget.
- Facilitated workshops and user training to drive adoption.
- Created documentation, and provided ongoing support.
Senior Salesforce Consultant
Attain
San Francisco, CA
2015.09 - 2018.03
- Executed full lifecycle Salesforce implementations for higher education and nonprofit clients, utilizing Sales, Service, Marketing, Community Clouds, NPSP, and HEDA.
- Delivered high-quality projects on time, covering analysis, design, configuration, integration, data migration, QA, and client support.
Senior Business Analyst, Recruiting
Salesforce
San Francisco, CA
2015.01 - 2015.08
- Supported HR products for Salesforce, Employee Success, within Agile Scrum teams.
- Designed and implemented V2MOM, Talentforce, and Peopleforce solutions, enhancing functionality.
- Collaborated with cross-functional teams to ensure the successful deployment of HR solutions.
Salesforce Business Analyst
OAC Services
Campbell, CA
2014.01 - 2014.12
- Designed the Salesforce data model, user interface, business logic, and security for custom applications.
- Developed reports, dashboards, workflow, formulas, and validation rules.
- Managed users, data, and security, designed reports, dashboards, and portals, utilizing Visualforce and Apex.
Senior Business Analyst
TheSysGroup
Oakland, CA
2012.10 - 2014.09
- Implemented DocuSign for skilled nursing facility admissions.
- Collaborated on custom Salesforce app integrations.
- Optimized web UI/UX based on user requirements.
Account Manager
Iron Mountain
Livermore, CA
2012.04 - 2012.10
- Nurtured customer relationships using Salesforce Sales Cloud, delivering service across Northern California.
Lease Sales Representative
Penske Truck Leasing
Hayward, CA
2007.08 - 2011.10
- Managed SF Bay Area clientele using Salesforce Sales Cloud.
- Generated revenue exceeding quotas for the second-largest district in the Northwest during 2007, 2008, and 2010.
Retail General Manager
Mervyn's, Toys "R" Us, Ann Taylor, Pottery Barn
Various Bay Area Locations, CA
2003.03 - 2010.06
- Managed operations for high-volume stores, all four flagship stores, and led teams of up to 120.
- Oversaw P&L, sales growth, and cost control.
- Recruited and developed staff, opened new stores, and reduced shrinkage.
- Recognized for top regional sales, and operational excellence.
Education
Bachelor's Degree - Business Management
University of Phoenix
Skills
Project and event management
Salesforce implementation and optimization
Cross-functional team leadership
Client and vendor relationship management
Retail operations, merchandising, and startup strategy
Risk assessment and quality assurance
Contract management and documentation
Certification
- SAFe Agile 6.0 (expired)
- Agile Methodology
- Jira Dashboard/Reporting
- Salesforce Marketing Cloud Email Specialist
- Salesforce Certified Service Cloud
- Financial Service Cloud (FSA) Accreditation
- Multiple Salesforce Badges -Trailhead by Salesforce, 2015
Timeline
Founder/Creative Director
Wildwood Grove Estate Events
2023.06 - 2024.12
Manager Agile Project Management
Publicis Sapient
2021.07 - 2023.05
Senior Engagement Manager - Salesforce
Zennify
2019.07 - 2021.06
Principal Salesforce Consultant
OSF Global Services
2018.03 - 2019.04
Senior Salesforce Consultant
Attain
2015.09 - 2018.03
Senior Business Analyst, Recruiting
Salesforce
2015.01 - 2015.08
Salesforce Business Analyst
OAC Services
2014.01 - 2014.12
Senior Business Analyst
TheSysGroup
2012.10 - 2014.09
Account Manager
Iron Mountain
2012.04 - 2012.10
Lease Sales Representative
Penske Truck Leasing
2007.08 - 2011.10
Retail General Manager
Mervyn's, Toys "R" Us, Ann Taylor, Pottery Barn
2003.03 - 2010.06
Bachelor's Degree - Business Management
University of Phoenix