Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Heroux

Camarillo,CA

Summary

Strategic program leader with 11+ years delivering Salesforce implementations, digital transformation, and enterprise programs. Proven success in leading cross-functional teams and aligning tech with business goals. Previously held six Salesforce certifications and SAFe 6.0 Scaled Agilist, with a strong track record in fast-paced environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Founder/Creative Director

Wildwood Grove Estate Events
Santa Rosa Valley, CA
06.2023 - 12.2024
  • Founded and managed a boutique event business, driving operations and growth.
  • Streamlined processes and created digital marketing content.
  • Planned $15K events, coordinating with up to eight vendors.
  • Developed a 3-acre venue with landscaped areas, and a custom fountain.
  • Managed projects, budgets, contracts, and compliance.
  • Built strong client and vendor relationships.

Manager Agile Project Management

Publicis Sapient
Los Angeles, CA
07.2021 - 05.2023
  • Managed Agile projects, delivering on time and on budget.
  • Adapted plans and allocated resources efficiently.
  • Ensured quality deliverables, and risk mitigation.
  • Maintained documentation and tracked progress.

Senior Engagement Manager - Salesforce

Zennify
Sacramento, CA
07.2019 - 06.2021
  • Senior leader at a Platinum Salesforce Partner, delivering cross-cloud implementations and digital transformation for Financial Services and Healthcare.
  • Held key professional services leadership roles, including Salesforce Program Manager for Technology Communications and Readiness in Health Equity.

Principal Salesforce Consultant

OSF Global Services
San Francisco, CA
03.2018 - 04.2019
  • Led Salesforce implementations and data migrations that were aligned with business goals.
  • Managed teams to deliver projects on time, and on budget.
  • Facilitated workshops and user training to drive adoption.
  • Created documentation, and provided ongoing support.

Senior Salesforce Consultant

Attain
San Francisco, CA
09.2015 - 03.2018
  • Executed full lifecycle Salesforce implementations for higher education and nonprofit clients, utilizing Sales, Service, Marketing, Community Clouds, NPSP, and HEDA.
  • Delivered high-quality projects on time, covering analysis, design, configuration, integration, data migration, QA, and client support.

Senior Business Analyst, Recruiting

Salesforce
San Francisco, CA
01.2015 - 08.2015
  • Supported HR products for Salesforce, Employee Success, within Agile Scrum teams.
  • Designed and implemented V2MOM, Talentforce, and Peopleforce solutions, enhancing functionality.
  • Collaborated with cross-functional teams to ensure the successful deployment of HR solutions.

Salesforce Business Analyst

OAC Services
Campbell, CA
01.2014 - 12.2014
  • Designed the Salesforce data model, user interface, business logic, and security for custom applications.
  • Developed reports, dashboards, workflow, formulas, and validation rules.
  • Managed users, data, and security, designed reports, dashboards, and portals, utilizing Visualforce and Apex.

Senior Business Analyst

TheSysGroup
Oakland, CA
10.2012 - 09.2014
  • Implemented DocuSign for skilled nursing facility admissions.
  • Collaborated on custom Salesforce app integrations.
  • Optimized web UI/UX based on user requirements.

Account Manager

Iron Mountain
Livermore, CA
04.2012 - 10.2012
  • Nurtured customer relationships using Salesforce Sales Cloud, delivering service across Northern California.

Lease Sales Representative

Penske Truck Leasing
Hayward, CA
08.2007 - 10.2011
  • Managed SF Bay Area clientele using Salesforce Sales Cloud.
  • Generated revenue exceeding quotas for the second-largest district in the Northwest during 2007, 2008, and 2010.

Retail General Manager

Mervyn's, Toys "R" Us, Ann Taylor, Pottery Barn
Various Bay Area Locations, CA
03.2003 - 06.2010
  • Managed operations for high-volume stores, all four flagship stores, and led teams of up to 120.
  • Oversaw P&L, sales growth, and cost control.
  • Recruited and developed staff, opened new stores, and reduced shrinkage.
  • Recognized for top regional sales, and operational excellence.

Education

Bachelor's Degree - Business Management

University of Phoenix

Skills

Project and event management

Salesforce implementation and optimization

Cross-functional team leadership

Client and vendor relationship management

Retail operations, merchandising, and startup strategy

Risk assessment and quality assurance

Contract management and documentation

Certification

  • SAFe Agile 6.0 (expired)
  • Agile Methodology
  • Jira Dashboard/Reporting
  • Salesforce Marketing Cloud Email Specialist
  • Salesforce Certified Service Cloud
  • Financial Service Cloud (FSA) Accreditation
  • Multiple Salesforce Badges -Trailhead by Salesforce, 2015

Timeline

Founder/Creative Director

Wildwood Grove Estate Events
06.2023 - 12.2024

Manager Agile Project Management

Publicis Sapient
07.2021 - 05.2023

Senior Engagement Manager - Salesforce

Zennify
07.2019 - 06.2021

Principal Salesforce Consultant

OSF Global Services
03.2018 - 04.2019

Senior Salesforce Consultant

Attain
09.2015 - 03.2018

Senior Business Analyst, Recruiting

Salesforce
01.2015 - 08.2015

Salesforce Business Analyst

OAC Services
01.2014 - 12.2014

Senior Business Analyst

TheSysGroup
10.2012 - 09.2014

Account Manager

Iron Mountain
04.2012 - 10.2012

Lease Sales Representative

Penske Truck Leasing
08.2007 - 10.2011

Retail General Manager

Mervyn's, Toys "R" Us, Ann Taylor, Pottery Barn
03.2003 - 06.2010

Bachelor's Degree - Business Management

University of Phoenix

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Jennifer Heroux