Jennifer Herrera
Winchester,CA
Summary
Seeking a customer service position with an opportunity to develop new skills while utilizing existing ones.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Floor Associate
Marshalls
07.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Frozen Foods Associate
Walmart
02.2020 - 07.2021
- Coordinated with vendors regarding shipments or delivery issues while maintaining strong professional relationships.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for frozen food handling.
- Addressed customer complaints professionally, resolving issues promptly, and maintaining customer loyalty.
- Provided valuable input during team meetings regarding strategies to improve overall department performance.
Customer Service Representative
Ralphs Grocery Store
02.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and provided assistance when needed.
- Maintained a clean and organized work area
Sorter
UPS
03.2017 - 02.2018
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Recreational Aide
City Of Moreno Valley
06.2004 - 09.2008
- Worked on school programs designated by the after school program
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
- Enhanced participant enjoyment by planning and executing diverse recreational activities, including sports, arts, and games.
Education
No Degree - Liberal Arts And General Studies
Riverside Community College
Riverside, CASkills
- Goal-Oriented
- Customer Service
- Friendly and Helpful
- Honest and Dependable
- Adaptable and Flexible
- Attention to Detail
- Cleanliness Maintenance
- Reliable and Responsible
Certification
Food Handler Certificate
Timeline
Sales Floor Associate
Marshalls
07.2021 - 09.2022
Frozen Foods Associate
Walmart
02.2020 - 07.2021
Customer Service Representative
Ralphs Grocery Store
02.2018 - 01.2020
Sorter
UPS
03.2017 - 02.2018
Recreational Aide
City Of Moreno Valley
06.2004 - 09.2008
No Degree - Liberal Arts And General Studies
Riverside Community College