Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Herrera

Uvalde,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Lead Case Manager

Endeavors
10.2024 - Current
  • Manage caseload numbers and support case manger(s) providing comprehensive case management to clients.
  • Provides case a management to a small case load of clients, with more or less depending on need of clients.
  • understands and supports the quality documentation in secure client records system, performs chart audits and reviews of documentation quality.
  • Ensures all case managers maintain confidential case records and limit the access to sensitive information.
  • Collaborates with service providers and community partners to build and sustain effective referral relationships.
  • Oversee the delivery of daily program services.
  • Report to leadership on identified changes needed to meet program objectives, customer needs, contract requirements and billing.
  • Ensure all customer concerns are resolved in a timely and satisfactory manner.
  • Supervise direct reports, train and mentor in best practices, policies, and procedures.
  • Set individual staff goals, monitor performance; document as necessary, provide ongoing feedback and timely evaluations, develop staff advancement and to ensure continuity of program.


Case Manager

Endeavors
11.2022 - Current
  • Partnered with therapists, local resources and case managers to develop and implement individualized care plans and documented patient interactions.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Participated in community events to promote services and engage with public.
  • Collaborated with community members to develop and implement service initiatives.
  • Assessed community needs and identified resources for social and community service programs.
  • Partnered with local organizations to expand access to social and community services.

CVS Caseworker

Dept. of Family and Protective Services
01.2019 - Current
  • Assessed needs of each client and recommended appropriate services and resources.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Developed and implemented individualized treatment plans for clients.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Advocated for client rights and represented client interests at administrative hearings.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Monitored case progress for timely completion and compliance with applicable regulations.


CVS Administrative Assistant

Dept. of Family and Protective Services
01.2017 - 01.2019
  • This position provides technical and clerical support to Child Protective Services unit staff members in the conservatorship Department
  • The position interacts routinely with the Texas Department of Family and Protective Services staff and the public.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

TX Work Advisor II

Health and Human Services
01.2015 - 01.2016
  • Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned
  • Reviews suspected fraud cases and makes referrals to Office of Inspector General investigators as needed
  • Reviews case records to determine validity and accuracy of eligibility determinations made by other staff
  • Conducts effective reviews and obtains information by observing and recording examinations
  • Determines eligibility for programs such as SNAP and Medicaid
  • Performs investigative client interviews
  • Analyzes and evaluates the client's statements
  • Interprets, understands, and applies provisions of public assistance laws
  • Prepares clear and concise written and oral reports while dealing effectively with the public and departmental staff
  • Documents case files using automated equipment to form a case record for each client
  • Initiates, monitors, and manages service improvement projects and reports on activities Performs other duties as assigned.


Sales Rep for Pronto Insurance

Pronto Insurance
01.2012 - 01.2015
  • Monitor daily marketing activities by establishing and maintaining business relationships
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Attend all training as needed
  • Daily reports to MGA and effective communication with sale staff and management
  • Held a Limited Lines License for the selling of Texas Auto Insurance.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

Team Leader

Tractor Supply
01.2008 - 01.2012
  • Responsible for helping to lead key programs and initiatives to continue advancing Tractor Supply’s performance as a responsible and sustainable company
  • Supervisory duties listed on most resume samples are assigning tasks, handling conflicts and problems, training the staff, enforcing regulations and behavior codes, and completing paperwork
  • Additionally, responsible for ESG reporting management including collaboration across the company.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.

Education

Bachelor of Science -

Sul Ross University
01.2019

Associates in Arts - undefined

Southwest TX Jr. College
01.2012

High School Diploma - undefined

Excel Academy
01.2005

Skills

  • Progress Evaluations
  • Financial support
  • Home Visits and Inspections
  • Staff education and training
  • Conflict Resolution
  • MS Office
  • First Aid Certified
  • Over 100 hours of training hours for Child Protective Services
  • Case Documentation
  • Compliance Monitoring
  • Client Advocacy
  • Service Delivery
  • Marketing and promotion
  • Progress Monitoring
  • Patient support
  • Community Resources
  • Documentation proficiency
  • Patient Assessment
  • Relationship Building
  • Organization and Multitasking
  • Progress evaluations understanding
  • Crisis Intervention
  • Staff Management
  • Data Entry and Analysis

Languages

Spanish
Full Professional

Timeline

Lead Case Manager

Endeavors
10.2024 - Current

Case Manager

Endeavors
11.2022 - Current

CVS Caseworker

Dept. of Family and Protective Services
01.2019 - Current

CVS Administrative Assistant

Dept. of Family and Protective Services
01.2017 - 01.2019

TX Work Advisor II

Health and Human Services
01.2015 - 01.2016

Sales Rep for Pronto Insurance

Pronto Insurance
01.2012 - 01.2015

Team Leader

Tractor Supply
01.2008 - 01.2012

Associates in Arts - undefined

Southwest TX Jr. College

High School Diploma - undefined

Excel Academy

Bachelor of Science -

Sul Ross University
Jennifer Herrera