Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Jennifer Herrera

Long Beach,CA

Summary

Diligent Assistant Manager track record in property management, overseeing maintenance, tenant relations, and lease agreements. Successfully managed multiple properties, ensuring high occupancy rates and tenant satisfaction. Demonstrated expertise in conflict resolution and financial management.

Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

West Coast Self Storage
San Pedro, California
10.2021 - 07.2024
  • U-Haul rentals, sales of moving materials and answering phone calls providing customers with information about available units and services west coast provides.
  • Coordinated property inspections to assess compliance with safety and maintenance standards.
  • Supported lease administration tasks, including document preparation and processing renewals.
  • Assisted in managing tenant inquiries and maintenance requests, ensuring timely resolutions.
  • Maintained accurate records of rental payments and resident communications for efficient tracking.
  • Prepared reports on property occupancy rates and market trends to support management decisions.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Improved property appearance and safety with regular inspections and coordinated maintenance efforts.

Parking Attendant/Cashier

ABM Industries Inc.
Long Beach, California
07.2020 - 11.2021
  • Cash handling, costumer assistance, traffic control, secure property, record daily payments and maintaining grounds.
  • Managed parking operations, ensuring efficient traffic flow and maximizing space utilization.
  • Conducted regular inspections of parking facilities to maintain cleanliness and safety standards.
  • Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.

Cashier/Sales Associate

Dollar Tree
Long Beach, Ca.
05.2021 - 10.2021
  • Managed cash register, ensuring proper cash handling and balancing at shift end.
  • Monitored inventory levels and reported discrepancies to management for timely restocking.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier

Circle K
El Paso, Texas
02.2021 - 04.2021
  • Cash handling, Customer service, keeping store clean and stocked

Shift Supervisor

Subway
Agat, Guam
03.2013 - 12.2020
  • Managed inventory levels, reducing waste through efficient stock rotation practices.
  • Conducted performance evaluations, providing feedback to enhance employee development and productivity.
  • Collaborated with management to develop promotional strategies that increased sales during key events.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Administrative Assistant / Receptionist

Power Plus d.b.r Sr. Bray inc.
Orange, California
11.2004 - 11.2007
  • Developed filing systems that enhanced document retrieval and organization.
  • Assisted in budgeting processes by tracking expenditures and preparing financial reports.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.

Waitress

Kings restaurant
04.1994 - 11.1996
  • Customer service, order taker, server and completing side jobs at the end of shift refilling condiments.

Delivery Driver

Long Beach Nissan
11.1993 - 04.1994
  • Delivering parts to clients in La county, SAN Bernardino & Santa Barbra county.

Delivery Driver

Auto parts and Machine shop
05.1993 - 11.1993
  • Delivering parts to local clients.

Education

None - General Studies

Lakewood High School
Lakewood, CA

Skills

  • Food Service
  • Food Safety
  • Cash Handling
  • Supervising Experience
  • Food Preparation
  • Assistant Manager Experience
  • Shift Management
  • Management
  • POS
  • Store Management Experience
  • Food Handling
  • Cleaning Experience
  • Merchandising
  • Food Production
  • Kitchen Experience
  • Cashiering
  • Restaurant Experience
  • Cooking
  • Labor Cost Analysis
  • Kitchen Management Experience
  • Inventory Control
  • Banquet Experience
  • Serving Experience
  • Administrative Experience
  • Microsoft Office
  • Meal Preparation
  • Catering
  • Sales
  • Guest Services
  • Laundry
  • Busser
  • Time Management
  • Retail Sales
  • English
  • Hospitality
  • Customer service
  • Stocking
  • Data Entry
  • Filing
  • Commercial Cleaning
  • Leadership
  • Microsoft Word
  • Store management
  • Communication skills
  • Driving
  • Dispatching
  • Cash handling
  • Cash register
  • Retail sales
  • Guest services
  • Food handling
  • Supervising experience
  • Serving
  • Property management
  • Kitchen management
  • Food service
  • Data entry

Certification

  • Driver's License
  • CDL C
  • Food Handler Certification
  • Certified Notary Public

Assessments

  • Work style: Reliability — Proficient
  • December 2021
  • Tendency to be reliable, dependable, and act with integrity at work
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Assistant Property Manager

West Coast Self Storage
10.2021 - 07.2024

Cashier/Sales Associate

Dollar Tree
05.2021 - 10.2021

Cashier

Circle K
02.2021 - 04.2021

Parking Attendant/Cashier

ABM Industries Inc.
07.2020 - 11.2021

Shift Supervisor

Subway
03.2013 - 12.2020

Administrative Assistant / Receptionist

Power Plus d.b.r Sr. Bray inc.
11.2004 - 11.2007

Waitress

Kings restaurant
04.1994 - 11.1996

Delivery Driver

Long Beach Nissan
11.1993 - 04.1994

Delivery Driver

Auto parts and Machine shop
05.1993 - 11.1993

None - General Studies

Lakewood High School

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