Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Associate - Clinical Manufacturing
Pfizer
Andover, MA
12.2021 - Current
Cross-functional communication with Tech Transfer, Quality Assurance, and Engineers.
Implemented Good Manufacturing Practices (GMP) and safe handling techniques.
Responsible for performing upstream and downstream GMP operations, on the job trainings, review and manufacture completion of GMP documentation, logbook reviews.
Lead ownership of upstream campaign (Dermatitis Atopic – Subcutaneous), and strict adherence to safety practices and Quality compliances.
Responsible for the execution of mammalian and RNA/saRNA upsteam and downstream processing.
Conducted regular inspections of properties to identify any needed repairs or improvements.
Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
Ensured compliance with all applicable laws related to fair housing practices.
Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Initiated eviction proceedings when necessary according to state law guidelines.
Interacted with potential renters during showings providing information about the property features.
Processed applications received from prospective tenants verifying credit history, employment status.
Negotiated rental terms with applicants ensuring that they comply with company policy standards.
Collected first month's rent along with security deposit prior to move-in date.
Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
Explained policies and procedures to tenants and enforced rules.
Updated tenant and unit information to keep current in housing database.
Checked rental eligibility by following company's verification process.
Created tenant files, maintained records of rental payments, and tracked lease agreements.
Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
Program Representative
Community Teamwork
Lowell, MA
06.2013 - 07.2019
Assisted in the processing of Section 8 applications and determining eligibility.
Provided information to clients regarding program regulations, policies, and procedures.
Maintained client files with up-to-date records for all Section 8 participants.
Reviewed annual recertifications for accuracy and compliance with HUD requirements.
Investigated tenant complaints related to housing quality or landlord and tenant disputes.
Advised landlords on legal obligations under the Section 8 program rules and regulations.
Resolved problems concerning tenant selection criteria, unit inspections, rent determinations.
Processed voucher payments in a timely manner according to HUD guidelines.
Ensured that all paperwork was completed accurately prior to submitting it to HUD.
Attended meetings with local government agencies regarding changes in regulations affecting the Section 8 program.
Responded promptly to inquiries from landlords, tenants, or other stakeholders about their rights and responsibilities under the program rules.
Evaluated requests from tenants for reasonable accommodations based on disability status or other factors impacting their ability to comply with contract terms.