Jennifer Hess
Arnold,MD
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, travel arrangements, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Administration
Oceanic Network (Business Network for OSW)
Mt. Washington, MD
10.2018 - 08.2023
- Assistant to CEO and VP of Finance / Administration including scheduling, travel, professional correspondence, and meeting coordination.
- Managed day-to-day operations of the office, payroll processing, invoicing, account payables/receivables, and expense / credit card billing/submission.
- Responsible for HR onboarding/offboarding, benefit administration, payroll and orientation schedule with departments.
- Coordinated special events such as organization/board retreats; managed travel arrangements for staff / board members attending these events.
- Organized and maintained documents, files and records in document management system.
Director, Administrative Services
Humanim
Baltimore, MD
09.2005 - 10.2018
- Organized and maintained executive calendars, scheduled meetings, composing correspondence, presentations, and appointments.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Acted as Board Liaison by preparing agendas for meetings; took minutes during meetings; and meeting coordination
- Assisted with special projects such as researching topics or creating presentations for management review.
- Developed and implemented office policies and procedures. Supervised administrative personnel at three offices.
Records and Consumer Application Manager
Humanim
Columbia, MD
05.2003 - 09.2005
- Project Manager for implementation of a new consumer database for 4000 clients, 250 staff members, and 13 departments.
- Developed and implemented comprehensive training programs for 250 employees for new consumer database.
- Conducted evaluations of new database to identify areas for improvements / enhancements to developer.
Administrative Services Director
WorkFirst
Baltimore, MD
04.1993 - 05.2003
- Served as Executive Assistant to CEO including administrative support to program directors. This included scheduling, creation of correspondence / emails, and meeting coordination.
- Served as Board Liaison including meeting schedule, meeting minutes, and meeting coordination.
- Oversaw Administration Department, Human Resources, Information Technology, Training and Facilities.
- Responsible for all HR onboarding/offboarding, computer / network setup, benefit enrollment and training.
- Supervision of administrative and facility personnel. Office operations at two locations including required site visits for required licensing.
Education
Associate of Arts - Business Administration
Stevenson University
Stevenson, MD12-1992
Skills
- Scheduling / Calendar Management
- HR functions, Payroll and Benefits
- Facilities / Office Management
- Travel /Meeting / Retreat Coordination
- Document Management
- Customer Relations
Certification
- Project Management Certification, PMI Institute 2021
Timeline
Director of Administration
Oceanic Network (Business Network for OSW)
10.2018 - 08.2023
Director, Administrative Services
Humanim
09.2005 - 10.2018
Records and Consumer Application Manager
Humanim
05.2003 - 09.2005
Administrative Services Director
WorkFirst
04.1993 - 05.2003
Associate of Arts - Business Administration
Stevenson University
- Project Management Certification, PMI Institute 2021
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