JENNIFER HESS
CHULA VISTA,US
Summary
Highly motivated, adaptive team player with extensive experience in customer service and administrative tasks. Ability to maintain customer satisfaction and contribute to company success.
Overview
24
24
years of professional experience
Work History
Fullfillment & Receiving
Macy's
11.2024 - 02.2025
- Selecting, packing and preparing inventory for shipping
- Preparing shipping labels and ensuring orders are shipped on time
- Handling customer inquiries and providing customer service
DELIVERY DRIVER
Doordash
03.2021 - 11.2024
- Demonstrate proficiency in customer service, time management, and problem solving
- Ability to work independently, without supervision
- Provide excellent communication with customers, addressing concerns promptly and professionally
FRONT DESK AGENT
Chula Vista RV Resort
04.2015 - 12.2020
- Ability to handle a variety of customer service and administrative duties in a fast paced environment
- Handle high volume of 50+ inbound calls per day
- Greet and assist visitors and tenants
- Perform administrative duties such as filing, organizing, distributing mail, manage correspondence and perform data entry
- Demonstrate proficiency in telephone etiquette and front desk reception
CUSTOMER SERVICE REPRESENTATIVE
Allstar Water Systems
08.2006 - 03.2015
- Handle high volume of inbound call inquiries
- General accounting and data entry in QuickBooks
- Collections on past due accounts
- Processing high volume amount of invoices
DATA ADMINISTRATOR
St Thomas Creations
08.2001 - 08.2006
- Handle high volume phones
- General administrative functions such as filing, organizing, correspondence, etc
- High volume data entry in spreadsheets and processing invoices
Education
San Diego City College
Southwestern College
High School Diploma -
Chula Vista Senior High School
Skills
- Customer Service
- Telephone Etiquette
- Database Management
- Records Management
- Front Desk Administration
- Accounting
- Communication
- Multi-tasking
- MS Office
- QuickBooks
- Sorting inventory
- Guest services
Timeline
Fullfillment & Receiving
Macy's
11.2024 - 02.2025
DELIVERY DRIVER
Doordash
03.2021 - 11.2024
FRONT DESK AGENT
Chula Vista RV Resort
04.2015 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
Allstar Water Systems
08.2006 - 03.2015
DATA ADMINISTRATOR
St Thomas Creations
08.2001 - 08.2006
Southwestern College
High School Diploma -
Chula Vista Senior High School
San Diego City College
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