JENNIFER HESS

Maintained payroll information by collecting, calculating, and entering data into the payroll system, as well as retrieving data when necessary.

Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.

Administered and monitored employee attendance, PTO, holiday, sick, bereavement, and military leave programs.

Mitigated legal risk to Renaissance through proactive training, clear systems, and processes for managing conflicts with and between employees, handling and investigating complaints of harassment/discrimination and other unjust practice allegations.

Managed and completed unemployment claims.

Developed and administered the employee benefits package, including health, vision, dental, life, disability, and retirement plans.

Connected with the Leadership team on establishing employee incentives as well as reward and recognition programs. Managed initiatives and activities that pertained to Renaissance.

Resolved employee benefits questions and problems by interpreting benefit policies and procedures.

Educated employees on onboarding and off-boarding process as needed.

Coordinated recruitment and hiring of associates, including creating job descriptions, job board postings, screening candidates and scheduling interviews.

Helped establish and manage performance review process, ensuring timely reviews and payroll adjustments. Administers performance review program to ensure effectiveness, compliance, and equity within organization. Provided market pay data to assist with compensation decisions.

Partnered with managers to bring timely resolution to associate conduct and performance issues as well as associate complaints or conflicts.

Monitored employment decisions, actions, and policies to ensure compliance with federal and state employment regulations.

Maintained in-depth knowledge of company policies and procedures and ensures they are well communicated and understood by employees. Assisted management in ensuring compliance and updating policies as needed.

• Connected with the Leadership team on establishing employee incentives as well as reward and recognition programs.
• Managed initiatives and activities that pertained to CRR.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
• Maintained "open door" policy to encourage employee communications and resolution of issues.
• Coordinated recruitment and hiring of associates, including creating job descriptions, job board postings, screening candidates and scheduling interviews
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
• Enhanced company productivity by implementing streamlined operational processes and workflow systems.
• Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
• Confered with management and supervisors to identify associate needs, job specifications, job duties, qualifications, and skills.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Established and managed performance review process, ensuring timely reviews and payroll adjustments
• Administers performance review program to ensure effectiveness, compliance, and equity within organization
• Provided market pay data to assist with compensation decisions
• Monitored employment decisions, actions, and policies to ensure compliance with federal and state employment regulations.
• Managed the onboarding process, providing new hires with necessary tools for success from day one.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
• Structured compensation and benefits according to market conditions and budget demands.
• Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
• Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
• Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
• Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
• Conducted thorough job analyses to develop accurate position descriptions and salary structures.
• Established performance management systems to align individual goals with organizational objectives.
• Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Directed hiring and onboarding programs for new employees.

• Monitored employment decisions, actions, and policies to ensure compliance with federal and state employment regulations
• Helped establish and manage performance review process, ensuring timely reviews and payroll adjustments
• Administered performance review program to ensure effectiveness, compliance, and equity within CRR
• Provided market pay data to assist with compensation decisions
• Partnered with managers to bring timely resolution to associate conduct and performance issues as well as associate complaints and conflicts
• Administered and monitored associate attendance, PTO, and sick leave programs
• Planned and coordinated training and development activities for new and existing associates in partnership with the associate's manager
• Maintained in-depth knowledge of company policies and procedures and ensured they were well communicated and understood by associates
• Assists management in ensuring compliance and updating policies as needed
• Connected with Leadership team on establishing new associate incentives as well as reward and recognition programs
• United with Leadership team on corporate initiatives and activities that pertain to CRR

• Develop, engage and strengthen workforce of 500+ employees through talent acquisition, development and retention
• Strategically identify and assess training needs, design training programs, and facilitate in virtual and classroom environment
• Reduced turnover rate by 40% in struggling department by identifying skill/knowledge gaps and creating relevant training
• Plan and conduct meetings with department managers, and employees to review performance trends, to develop action plans and to recognize achievements
• Remotely track, input, maintain and audit all individual employee training records utilizing designated systems and programs
• Manage day-to-day employee relations including: benefits, onboarding, recruiting, payroll, terminations
• 2018 Leader of the Year
• 2018 Leader of the Quarter (Q1)