Jennifer Hewatt
Monroe,Ga
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Preferred Financial
Monroe, GA
01.2020 - 05.2024
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Scheduled meetings with prospective clients to discuss available products and services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Assessed customer risk levels and recommended appropriate coverage options.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Prepared proposals and conducted closing interviews to increase insurance sales.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Bar Manager/Server
Amici
Monroe, GA
10.2021 - 01.2024
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Implemented strategies designed to increase revenue through upselling techniques.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored patron alcohol consumption to encourage safety.
Sales
Perimeter Roofing
Decatur
11.2019 - 10.2021
- Maintained accurate records of all sales activities including quotations, orders, payments.
- Assisted customers in selecting the most suitable roofing materials based on their needs and budget.
- Conducted market research to identify potential customers and develop new business opportunities.
- Generated new business through networking, cold calling and other methods of prospecting.
- Collaborated with colleagues from other departments to ensure successful completion of projects within deadlines.
- Followed up with customers after installation and repair work was completed for feedback.
- Resolved customer complaints in a timely manner by providing accurate information and solutions.
- Developed and implemented effective sales strategies to increase customer base and revenue.
- Managed customer relations by responding promptly to inquiries, complaints and requests for information.
- Attended trade shows, conferences and seminars to stay abreast of industry trends and developments.
- Conducted regular site visits to evaluate existing roofs for potential repairs or replacement.
Bartender/Waitress
Longhorn
Monroe
04.2014 - 06.2020
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Attended regular training sessions to stay updated on new products or trends.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Education
Diploma -
Loganville High School
05.2005
Skills
- Microsoft Excel
- Microsoft Word
- Customer follow-up
- Client Retention
- Customer Service
- Leads Prospecting
- Lead Development
- Client Relations
- Policy Renewals
- Insurance sales strategy
- Operations Management
- Policy writing
- Life Insurance
- Negotiation
- Upselling
Timeline
Bar Manager/Server
Amici
10.2021 - 01.2024
Insurance Agent
Preferred Financial
01.2020 - 05.2024
Sales
Perimeter Roofing
11.2019 - 10.2021
Bartender/Waitress
Longhorn
04.2014 - 06.2020
Diploma -
Loganville High School
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