Jennifer Hickman
Elida,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team.
Overview
21
21
years of professional experience
Work History
Urgent Care Secretary
St. Ritas Mercy Health
Lima, OH
04.2024 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Register patients for urgent care or outpatient testing
- Collect co-pays
Front Desk Receptionist/Pre-Cert
Orthopaedic Institute of Ohio
Lima, OH
09.2022 - 02.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the cash drawer at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and cash.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Pre-cert surgeries, MRI's and Ct's.
Emergency Room Secretary
St. Ritas Mercy Health
Lima, Ohio
01.2004 - 05.2023
- Greeted patients and visitors in a professional manner.
- Answered incoming calls, responded to inquiries, and directed callers to appropriate personnel.
- Maintained filing systems for patient medical records, correspondence, reports, forms.
- Assisted in the preparation of documents related to hospital accreditation standards.
- Entered patient information into computer database system accurately and efficiently.
- Performed basic clerical duties such as photocopying, faxing, mail distribution.
- Monitored inventory levels of supplies used by the ER department.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Customer Service Representative
Premier Bank
Lima, Ohio
03.2019 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits and payments.
- Balanced the ATM and Vault
Education
High School Diploma -
Delphos Jefferson High School
Delphos, OH05-1992
Some College (No Degree) - Emergency Medical Technician
Apollo Career Center
Lima, OHSkills
- Customer Service
- Supply Restocking
- Type 120 wpm
- Calculator Use 105 spm
References
References available upon request.
Timeline
Urgent Care Secretary
St. Ritas Mercy Health
04.2024 - Current
Front Desk Receptionist/Pre-Cert
Orthopaedic Institute of Ohio
09.2022 - 02.2024
Customer Service Representative
Premier Bank
03.2019 - 08.2021
Emergency Room Secretary
St. Ritas Mercy Health
01.2004 - 05.2023
High School Diploma -
Delphos Jefferson High School
Some College (No Degree) - Emergency Medical Technician
Apollo Career Center
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