Summary
Overview
Work History
Skills
Timeline
Teacher
Jennifer Hickman

Jennifer Hickman

Moline,IL

Summary

Dynamic sales associate with proven expertise at JCPenney, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Successfully promoted loyalty programs, driving repeat business and fostering strong customer relationships. Committed to maintaining a clean and organized environment to elevate the shopping experience.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

16
16
years of professional experience

Work History

Sales Associate

Jcpennys
11.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
  • Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Provided product recommendations based on customer needs, enhancing shopping satisfaction.
  • Maintained accurate cash drawer, ensuring financial integrity and trust.
  • Encouraged participation in loyalty programs, increasing customer retention and repeat business.
  • Handled returns and exchanges with focus on customer satisfaction and policy adherence.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Coordinated with sales team to identify and act on selling opportunities, driving revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Intervention Specialist / Building Support Staff/

Rock Island Milan School District 41
08.2009 - Current
  • Built strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Promoted a positive learning environment by incorporating social-emotional learning strategies into daily activities.
  • Facilitated small group instruction for targeted skill development, enhancing academic growth for all participants.
  • Provided ongoing assessment of student progress, adjusting interventions as needed to optimize results.
  • Increased student engagement through the use of differentiated instruction tailored to individual learning needs.
  • Improved overall classroom performance by providing targeted support for struggling students in various subjects.
  • Streamlined the intervention process by developing and implementing efficient systems for tracking student data, progress monitoring, and documentation.
  • Maintained accurate records of student progress, interventions implemented, and modifications made to ensure compliance with regulations and best practices.
  • Developed data-driven intervention plans based on thorough analysis of assessments and observations.
  • Addressed behavioral issues through the implementation of positive behavior supports and interventions.
  • Enhanced student outcomes by implementing evidence-based intervention strategies and techniques.
  • Maintained records of ongoing assessments and documentation of updates.
  • Developed intervention plans based on established guidelines and individual needs.
  • Improved behaviors through modeling, role-playing and other effective strategies.
  • Mediated conflicts through structured sessions.
  • Developed and implemented behavior management plans to improve student behavior.
  • Collaborated with other educators to develop instructional strategies.
  • Conducted assessments of students to determine individual needs.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Utilized technology to create meaningful lessons that engage students.
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Attended training sessions to stay updated on procedures and services.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.
  • Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
  • Fostered culture of continuous improvement by soliciting and implementing feedback on support processes from team members.
  • Maintained high levels of cleanliness and organization within office, creating pleasant working environment.
  • Assisted coworkers and staff members with special tasks on daily basis.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Quick learner
  • Cash handling accuracy
  • Goal-oriented mindset
  • Patience and empathy
  • Cleanliness and hygiene
  • Dependability
  • Payment processing
  • Loss prevention procedures
  • Cross-selling products
  • Credit card processing
  • Loyalty program promotion
  • Resilience under pressure
  • Product knowledge
  • Returns processing
  • Purchase recommendations
  • Order processing
  • Loss prevention
  • Multitasking and organization
  • Refund processing
  • Gift card sales
  • Efficient checkout procedures
  • Customer feedback collection
  • Identification verification
  • Reliable and responsible
  • Cash register operation
  • Customer assistance
  • Adaptable and flexible
  • Decision-making
  • Creative thinking
  • Cash handling
  • Team leadership
  • Teamwork
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Item scanning
  • Customer service excellence
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Timeline

Sales Associate

Jcpennys
11.2019 - Current

Intervention Specialist / Building Support Staff/

Rock Island Milan School District 41
08.2009 - Current

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Jennifer Hickman