Jennifer Hickox
Tifton
Summary
Professional with solid experience in vendor management, prepared to deliver impactful results. Skilled in procurement, inventory control, and supplier negotiation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and consistent, with keen understanding of market trends and client requirements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail Vendor
SAS Retail Services
07.2024 - 07.2025
- Managed inventory levels, ensuring timely replenishment of stock to meet consumer demands.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated vendor compliance audits to maintain quality standards across all retail locations.
- Developed and implemented process improvements to enhance efficiency in product merchandising.
- Analyzed sales data to identify trends and recommend strategic adjustments in product offerings.
- Established strong relationships with vendors, facilitating effective communication and swift issue resolution.
- Collaborated with cross-functional teams to optimize product placement for increased sales visibility.
Customer Service Representative
Hobby Lobby
05.2015 - 05.2024
- Customer service. I had 3 departments I was in charge of ordering and restocking on a weekly basis. I helped customers with questions and cut their fabric for them. Light cleaning duties.
- Office work counting cash and tills
- Light paperwork filing
- Lifting on a daily basis 5+ lbs
- Moving shelves and hardware on a daily basis
- Inventory of patterns and merchandise annually
- Training and showing other employees how to best assist the customers
Cashier
TJ Maxx
07.2013 - 09.2015
- Performed store opening/closing duties, including counting cash drawers and safe.
- Managed cash stock and inventory balances accurately.
- Compiled weekly monetary reports and records for store managers.
- Stocked and rotated inventory regularly.
Cashier
Hog-N-Bones
01.2012 - 06.2013
- Guaranteed positive customer experiences.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Worked as a team member performing cashier duties, product assistance and cleaning.
Merchandise Flow Supervisor
Victoria's Secret
01.2003 - 12.2009
- I was in charge of a crew of about 10-15. I was a keyholder position. We processed, sensored, hung, steamed etc. all the merchandise and made sure it was ready for the floor and all sizes were available.
- I would have to ensure my crew kept up with availability of all products and replenish when need be to ensure the most sales. I would have to consistently check availability of products. I would also have to move hardware, shelves, signage to accompany new items coming. I would have to train and update standards with them whenever changes were made. I also had to manage the floor associates cashiers plus fitting rooms. I had 2 hr. projected goals for all departments that we had to meet. I trained associates on how to engage with customers and try and upsell products as well. I would also have to do opening and closing procedures such as counting tills, light cleaning, office work, daily scheduling of associates.
Education
High school diploma -
Tift County High School
Tifton, GA05.2001
Skills
- Cash handling (10 years)
- Sales management (10 years)
- Inventory automation (10 years)
- Inventory management (10 years)
- Attention to detail
- Analytical thinking
- Multitasking Abilities
- Excellent and effective communication
- Customer satisfaction
- Team building
- Task prioritization
- Product knowledge
- Interpersonal skills
- Time management abilities
- Opening and closing procedures
- Stock management
- Organizational skills
Certification
- Driver's License
- August 2016 to Present
Assessments
- Customer focus & orientation — Proficient
- May 2024
- Responding to customer situations with sensitivity
- Full results: Proficient
- Food service: Customer situations — Proficient
- Identifying and addressing customer needs in a food service setting
- Retail management — Proficient
- Managing staff, customer relationships, and finances in a retail environment
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Retail Vendor
SAS Retail Services
07.2024 - 07.2025
Customer Service Representative
Hobby Lobby
05.2015 - 05.2024
Cashier
TJ Maxx
07.2013 - 09.2015
Cashier
Hog-N-Bones
01.2012 - 06.2013
Merchandise Flow Supervisor
Victoria's Secret
01.2003 - 12.2009
High school diploma -
Tift County High School