Jennifer Hicks
Ocean City,MD
Summary
Friendly administrative professional with proficiency in interaction effectively by telephone and in person with guests of diverse ages, backgrounds and interests. I have been working with the public since 1990 in the rental / real estate and finance industry. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Accounts Payable
Vacasa
10.2021 - Current
- Receive & organize vendor invoices for payment
- Utilize Coupa for invoicing, creating requisitions & purchase orders
- Track payment progression for said invoices
- Research possible missed payments due to corporate error & provide resolution for vendor
- Determine whether damage invoices are insurance claims or homeowner responsibility
- Assist with vendor account set up and follow through to completion.
Agent Invoicing
Vacasa
10.2021 - Current
- Receive and verify weekly invoice submission by commissioned agents
- Confirm reservations and commission amounts for accuracy
- Approve and submit reconciled invoices to corporate for payment to agents.
Owner Invoicing
Vacasa
10.2021 - Current
- Utilize spreadsheets provided by the field to charge owners for miscellaneous household items for approximately 2,000 properties
- Accuracy and timeliness is a priority for owner satisfaction
- Have familiarity with the AS400 from a few years ago.
Reservationist
Coldwell Banker Vacations
03.2006 - 10.2021
- Answer incoming phone calls and develop friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Resolve various issues and discrepancies for guests
- Provide guests with information about availability and pricing
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort properties and facilities.
Office Administrator
Coldwell Banker Residential Brokerage
05.1990 - 03.2006
- Answered multi-line phone system
- Arranged showings of properties
- Provided office assistance to 20 sales associates
- Oversaw two other employees
- Entered sales listings accurately and in a timely manner
- Processed sales contracts accurately and a timely manner
- Accounts payable/receivable
- Ordered needed supplies.
Education
High School diploma -
Stephen Decatur High School
05.1989
2 years- no degree -
Wor Wic Community College
Skills
- Invoice Processing
- Purchase Order Management
- Payment Processing
- General accounting
- Bill payment
- Accounts Payable
- Data Entry
References
- Sandy Hall ~ sandra.hall@vacasa.com ~ 410-713-2100
- Eva Hitchens-Stephens ~ eva.hitchenstephens@vacasa.com ~ 410-430-0443
- MaryPat Hoffman ~ Marypathoff@yahoo.com ~ 410-726-6776
Timeline
Accounts Payable
Vacasa
10.2021 - Current
Agent Invoicing
Vacasa
10.2021 - Current
Owner Invoicing
Vacasa
10.2021 - Current
Reservationist
Coldwell Banker Vacations
03.2006 - 10.2021
Office Administrator
Coldwell Banker Residential Brokerage
05.1990 - 03.2006
High School diploma -
Stephen Decatur High School
2 years- no degree -
Wor Wic Community College