Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jennifer Hicks

Mountain View,AR

Summary

Dedicated professional with experience at Friendship Community Care, excelling in client support and medication management. Proven ability in scheduling and coordination, enhancing team efficiency. Strong organizational skills and a commitment to maintaining high standards of cleanliness and safety, ensuring optimal client care and satisfaction.

Overview

12
12
years of professional experience

Work History

Home Health Aide

AllCare HomeCare, LLC
09.2019 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to healthcare professionals.
  • Maintained cleanliness and organization in client living spaces to promote health standards.
  • Provided companionship, helping clients engage in social activities and maintain emotional well-being.
  • Collaborated with family members to communicate client needs and preferences effectively.
  • Documented patient care activities accurately, contributing to continuity of care reports.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.

Residential Office Staff

Friendship Community Care
03.2014 - 05.2015
  • Maintains communication log daily.
  • Serves as the point of contact for all staff and consumers on her shift. Consult with Service Coordinator to resolve issues or answer questions as needed.
  • Monitors all client medications to ensure that proper guidelines are followed, including documentation, checking meds in, and any other duties assigned by Coordinator or Nursing Department.
  • Assures medication cabinet is always locked.
  • Provides transportation for clients when needed.
  • Assists clients with their goals/daily living.
  • Assists in monitoring emergency drills to assure that all drills are completed, recorded, submitted, and filed correctly. This includes working with team members on other shifts.
  • Assists in all paperwork for facility vehicles.
  • Attends staff meetings as scheduled.
  • Serves as a mentor to new staff and provides leadership for all facility staff and consumers.
  • Assures waiver staff and other residential staff are adhering to schedules and following procedures. Reports any discrepancies to supervisor immediately.
  • Adheres to all FCC and DHS incident reporting policies.
  • Assists Case Manager with filing.
  • Assists with finding fill-in and keeping overtime to a minimum.
  • Inspects all apartments at least weekly and provides guidance and oversight for waiver staff and consumers to assure cleanliness.
  • Conducts monthly HUD/Safety Inspections.
  • Assists Service Coordinator with monthly health and safety inspections.
  • Attends all required training.
  • Records refrigerator/freezer temperature logs.
  • Assists with collecting/organizing various forms of documentation as needed.
  • Assists with cleaning and maintaining facility grounds.
  • Completes various forms of documentation including BIRs, progress notes, van paperwork, cleaning checklists, and others as needed.
  • Assist in dealing with behaviors as needed and assures all other staff are following the Positive Behavior Support Plan. May also provide hands on training of Positive Behavior Support Plan.
  • Assists with coordination of holiday schedules.
  • Assures medications are checked in/out per FCC policy anytime a consumer is on leave.
  • May assist in auditing timecards/progress notes as needed to assure correct schedules are being worked and goals are being addressed.
  • Serves as Driver for participant day trips to various state locations. Driving may be required on as much as a daily basis. Required to undergo periodic driving test and demonstrate proficiency in the operation of a motor vehicle, including passenger vans. Employee may also be required to drive his/her own personal vehicle at times and maintain adequate liability coverage on any personal vehicle used to transport participants.
  • This is a safety sensitive position.
  • Answer inbound and outbound calls. Filing any and all paperwork.

Education

Copperas Cove High School
Copperas Cove, TX
06.1995

Skills

  • Strong teamwork
  • Cleaning and organization
  • Cleaning skills
  • Customer relations skills
  • Scheduling and coordination
  • File management
  • Teamwork and collaboration
  • Organizational skills
  • Multitasking Abilities
  • Teamwork

Personal Information

Timeline

Home Health Aide

AllCare HomeCare, LLC
09.2019 - Current

Residential Office Staff

Friendship Community Care
03.2014 - 05.2015

Copperas Cove High School

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Jennifer Hicks