Jennifer Hidalgo

• Welcome and register patients, ensuring accurate data entry and adherence to privacy regulations.

• Successfully managed EPIC planned downtimes, ensuring continuous care by adapting workflows.

• Trained new team members on registration processes, patient interaction, and system use to maintain high operational standards.

• Efficiently handled patient information with systems like Epic, focusing on accurate record-keeping and confidentiality.

• Fostered positive relationships with patients, families, and healthcare teams, contributing to a supportive and well-coordinated environment.

• Managed patient intake and registration, ensuring accurate collection of personal and insurance details.

• Assisted patients with appointment scheduling, coordinating with medical staff to streamline patient visits.

• Conducted insurance verification and pre-authorization, helping to optimize patient care processes.

• Led the team by mentoring new staff on system usage and best practices in patient service.

• Contributed to a well-organized and efficient urgent care environment by managing patient flow and supporting team efforts.

• Handled patient appointment scheduling to ensure a well-organized flow and minimal wait times.

• Collected and verified patient information, including insurance details, while maintaining strict confidentiality.

• Handled copay collection and explained billing procedures, assisting patients with payment processes.

• Organized patient charts and prepared necessary documentation for provider visits.

• Managed multi-line phone systems, routed calls, and relayed messages to healthcare providers.