Jennifer Higbie
Brownsburg,IN
Summary
Results-driven professional with a proven ability to develop strategies that improve company-wide processes. Known for remaining calm under pressure and for quickly identifying solutions to challenges. Experienced in collaborating with decision-makers to align corporate goals and rolling out new training techniques for enhanced efficiency. A fast learner who is quick to adapt to new technologies and industry standards while striving to drive continuous improvement.
Overview
10
10
years of professional experience
Work History
Senior Escrow Officer
PGP TITLE of Pulte Homes
01.2017 - Current
- Manages the escrow process for new construction transactions, from contract signing to title clearance, ensuring a seamless closing for all parties involved.
- Oversees the preparation and management of closing data, regularly reporting key metrics and insights to the executive team to drive strategic decisions.
- Consistently maintain a 99.6% annual retention rate by marketing services and developing new clientele through phone calls, and excellent client support through continued partnerships with Pulte Homes.
- Adopt and evolve to new technologies for improving virtual and in-person closings.
- Effectively manage a 4-person team by establishing clear deadlines, regular support and open communication
- Routinely leads large project teams to drive corporate efficiencies and innovation, playing a key role in educating employees on new practices and facilitates the adoption of new technologies and processes.
- Assisted in implementing new technology that assists in hybrid closings, which led to a 55% increase in overall employee productivity.
TOEC Team Lead
PGP TITLE
05.2022 - 05.2023
- Led a team of 9 employees from across the country to successfully complete collaborative projects, fostering teamwork and achieving organizational objectives
- Spearheaded the launch of a transformative learning and development program, driving company-wide adoption and enhancing the effectiveness of new training initiatives
- Oversaw the completion and delivery of 8 company-wide training modules ensuring consistent knowledge transfer and alignment across all departments
- Monitored individual job performance of team members, providing constructive feedback to drive professional growth and improve overall team productivity
- Delegated tasks effectively to optimize team performance and consistently met monthly deadlines for final project
Legal Assistant
Brauman Moore & Harvey Law Office
03.2015 - 12.2016
- Provided skilled administrative support to attorneys, helping manager high caseloads by utilizing strong organizational skills to maintain case files , track deadlines and ensure timely case progression.
- Assisted the legal team by addressing internal and external inquiries promptly, ensuring effective communication and supporting timely decision-making processes.
- Monitored case deadlines and timelines, coordinating the smooth processing of records to ensure timely completion and compliance with all legal requirements.
- Maintained regularly communication with clients to schedule appointments, discuss case progress and address any concerns to ensure a positive client experience.
Education
Bachelor of Science - Public Relations
Ball State University
Muncie, Indiana05.2009
Skills
- Systems Integration
- Relationship Building
- Project Management
- Mentorship
- Conflict resolution and problem solving
- Deadline management
Timeline
TOEC Team Lead
PGP TITLE
05.2022 - 05.2023
Senior Escrow Officer
PGP TITLE of Pulte Homes
01.2017 - Current
Legal Assistant
Brauman Moore & Harvey Law Office
03.2015 - 12.2016
Bachelor of Science - Public Relations
Ball State University
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