Jennifer Highley
Dayton,OH
Summary
Focused Store Manager versed in all aspects of running restaurant establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Reliable and a go getter. Always willing to work hard and will adapt to any work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Super Subbys
Huber Heights, OH
09.2019 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with health, safety and sanitation standards.
- Established cash control systems for register transactions.
- Scheduled staff shifts and monitored labor costs.
- Assisted staff by serving food and beverages or bussing tables.
Shift Leader Manager
Super Subbys
Beavercreek, OH
07.2009 - 09.2019
- Monitored team performance to ensure compliance with company standards.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Displayed leadership skills by motivating team members to meet daily goals.
- Organized staff schedules and breaks according to store requirements.
- Resolved conflicts between employees or customers in an efficient manner.
- Helped employees accomplish tasks during peak periods.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Shift Manager
Pizza Hut
Dayton, OH
05.2008 - 04.2013
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Worked daily on the food line.
- Handled bank runs, opening and closing of the store.
- Ensured compliance with food safety regulations and quality standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Trained new employees on company policies, procedures, and job responsibilities.
- Assisted in resolving escalated customer service issues in a timely manner.
- Worked where ever I was needed to insure daily operations went as planned.
Education
Stebbins High School
Dayton, OH11-2023
Some College (No Degree) - Business Management And Entrepreneurship
Sinclair Community College
Dayton, OHSkills
- Store operations oversight
- Loss Prevention
- Supply Ordering
- Promotional planning
- Store Merchandising
- Customer Service Management
- Employee Training
- Shift Scheduling
- Inventory Management
- Operations
- Customer Service
- Friendly and Positive
Certification
· ServSafe Certified 12/5/2018
· Certified in Food Protection 12/13/2018
Timeline
Store Manager
Super Subbys
09.2019 - Current
Shift Leader Manager
Super Subbys
07.2009 - 09.2019
Shift Manager
Pizza Hut
05.2008 - 04.2013
Stebbins High School
Some College (No Degree) - Business Management And Entrepreneurship
Sinclair Community College