Jennifer Hiill
Los Angeles,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Shadow Bar
05.2018 - 05.2020
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Miami Cheecks
03.2017 - 03.2019
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
VIP Bottle Service Waitress
Kitten Cabaret
03.2015 - 01.2017
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Processed orders and sent to kitchen employees for preparation.
Bar Waitress
The Pony
08.2012 - 04.2014
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Communicated with guests to record orders and assess needs.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
U. S International Christian Academy
Miami, FL01.2022
Skills
- Food Running
- Stocking and Replenishing
- Ordering Procedures
- Cash Handling
- Food Preparation and Safety
- Item Promotion
- Sales Techniques
- Upselling Techniques
- Hospitality Service Expertise
- Greeting and Escorting Guests
- High-Volume Dining
- Waiting Tables
Certification
- Bartender, ABC Bartending Schools - 2018
Timeline
Waitress
Shadow Bar
05.2018 - 05.2020
Bartender
Miami Cheecks
03.2017 - 03.2019
VIP Bottle Service Waitress
Kitten Cabaret
03.2015 - 01.2017
Bar Waitress
The Pony
08.2012 - 04.2014
High School Diploma -
U. S International Christian Academy