Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER HILDEBRAND

Saint Charles,MO

Summary

Customer focused manager, who leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experience for guests. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Offering over 5 years of experience performing general supervisory and management duties, including employee scheduling and handling customer concerns. Performs well under pressure and thrive in fast paced high-volume environments.

Overview

11
11
years of professional experience

Work History

Front of House Manager/Catering Manager

Salt And Smoke
02.2024 - 07.2025
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
  • Maintained high standards of cleanliness and organization throughout dining area and front-of-house operations, ensuring welcoming environment.
  • Boosted staff morale and reduced turnover by establishing recognition program that highlighted outstanding employee contributions each month.
  • Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
  • Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
  • Designed catering packages to increase sales and customer experience.
  • Customized catering packages to meet specific client needs, ensuring high levels of customer satisfaction.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
  • Collaborated with culinary team to ensure seamless coordination between kitchen and dining room operations, enhancing overall service speed and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Chief of Staff/Regulatory Compliance Manager

Heya Wellness
02.2021 - 09.2023
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
  • Provided comprehensive support to the VP, enabling them to focus on critical decision-making and leadership tasks.
  • Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
  • Improved internal processes through thorough review, resulting in a reduction of wasted time and resources.
  • Drove strategic initiatives to completion, overseeing project timelines and milestones.
  • Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
  • Maintained Missouri state compliance laws throughout our cultivation, manufacturing, and dispensary facilities.


Chief of Staff/Compliance Manager, Front of House Manager/Bartender

Roux Royale Bar And Bistro
01.2015 - 10.2020
  • Supervised staff of 15 through motivational coaching and effective training programs for service and sales techniques.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedure.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Adhered to safe work practices, food safety regulations and restaurant guidelines.
  • Created and distributed staff schedules.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns, handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Spearheaded daily social media presence to engage with customers and expand customer base.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

Administrative Assistant

C&R Communications
03.2018 - 03.2020
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Created PowerPoint presentations for business development purposes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed accounts payable and receivable.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Executed record filing system to improve document organization and management.
  • Prepared packages for shipment, pickup and courier services for prompt delivery.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering phone calls, routing calls, and delivering messages to staff.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Developed sample digital signage content for prospective clients to show the potential of using digital media in their businesses.
  • Maintained digital signage for current clients through Kanvas, including developing digital signage content, scheduling of the signage, and troubleshooting technical issues.
  • Assisted on in person sales calls to answer questions from potential new clients about how placing digital signage, music, and scent would change their customers experience.
  • Maintained our client's music service through Kalipso, including recommending and updating playlists to fit each specific business and the experience that they want for their customers and clients.

Education

High School Diploma -

Momence High School
Momence, IL

No Degree - General Studies

Saint Charles Community College
Saint Charles, MO
06.2000

Skills

  • Operations management
  • Employee training and mentoring
  • Staff supervision
  • Interviewing and hiring
  • Superior customer service
  • Training and coaching
  • POS system operations
  • Staff motivation
  • Promotional events
  • Team oversight
  • Pre-shift walk-through
  • Team building
  • Menu design
  • Floor management
  • Money handling
  • Problem-solving
  • Employee supervision
  • Relationship building
  • Calm and pleasant demeanor
  • Catering services
  • Coaching and mentoring
  • Front of house management
  • Verbal and written communication
  • Problem resolution
  • Relationship development

Timeline

Front of House Manager/Catering Manager

Salt And Smoke
02.2024 - 07.2025

Chief of Staff/Regulatory Compliance Manager

Heya Wellness
02.2021 - 09.2023

Administrative Assistant

C&R Communications
03.2018 - 03.2020

Chief of Staff/Compliance Manager, Front of House Manager/Bartender

Roux Royale Bar And Bistro
01.2015 - 10.2020

No Degree - General Studies

Saint Charles Community College

High School Diploma -

Momence High School

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