Jennifer Hilgen
Fort Oglethorpe,GA
Overview
17
17
years of professional experience
Work History
CNA/Unit Secretary
Siskin Hospital
03.2022 - Current
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
CNA
Parkridge Medical Center
11.2019 - 02.2022
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
CNA
Life Care Center Of East Ridge
05.2018 - 11.2019
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
Parkridge East Medical Center
04.2015 - 05.2018
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Educated patients and family members on best home care practices for healing and recovery.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Type patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Family Readiness Group Leader
596th Signal Company
03.2012 - 06.2016
- Coordinated care packages and letters of support to deployed service members, bolstering morale during challenging times.
- Managed sensitive personal information with utmost discretion, maintaining trust within the military community.
- Mentored incoming FRG leaders to ensure continuity of support services for all unit families.
- Developed a strong support network for military families through effective communication strategies.
CNA/CMT
Hummingbird Manor
10.2011 - 03.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Life Care Center Of East Ridge
05.2007 - 10.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Lorien Of Riverside
09.2009 - 05.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certificate - CNA
Nurse Trainers
Chattanooga, TNDiploma -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GA05.2003
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient Transfers
- Complex Problem-Solving
- Reliable team player
- Recording vital signs
- Dementia and Alzheimer's knowledge
- Safety Precautions
- HIPAA Compliance
- Multitasking abilities
- Reading comprehension
- Clerical
- Analytical skills
Timeline
CNA/Unit Secretary
Siskin Hospital
03.2022 - Current
CNA
Parkridge Medical Center
11.2019 - 02.2022
CNA
Life Care Center Of East Ridge
05.2018 - 11.2019
CNA
Parkridge East Medical Center
04.2015 - 05.2018
Family Readiness Group Leader
596th Signal Company
03.2012 - 06.2016
CNA/CMT
Hummingbird Manor
10.2011 - 03.2012
CNA
Lorien Of Riverside
09.2009 - 05.2010
CNA
Life Care Center Of East Ridge
05.2007 - 10.2011
Certificate - CNA
Nurse Trainers
Diploma -
Lakeview Fort Oglethorpe High School
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