Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jennifer Hill

Houston,Texas
Jennifer Hill

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experienced non-medical Care Provider offering 5+ years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Compassionate caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends and evenings. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

21
years of professional experience

Work History

JJEH
Houston, TX

Caregiver
09.2015 - Current

Job overview

  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Conferred with supervisor to discuss patient condition and medical care.

Dollar Tree Stores
Conroe, TX

Assistant Store Manager
08.2012 - 11.2015

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every other hour to identify and proactively resolve issues negatively impacting operations.
  • Approved regular payroll submissions for employees.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Del Lago
Conroe, TX

House Manager
12.2009 - 08.2015

Job overview

  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Coordinated holiday parties, cocktail parties and small gatherings for household.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Managed overstocking, restocking and inventory control procedures during daily shift.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Developed and administered project budgets.
  • Used attention to detail expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Optimized processes and supervised 20+ employees.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Launched quality assurance practices for each phase of development
  • Improved staff morale and reduced employee turnover by 10%.
  • Maintained store equipment, printers and fax machines.
  • Supervised and performed human resource management functions for 20+ subordinates.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Engaged prospects and customers through trade shows, seminars and workshops.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Identified and diminished performance gaps by coaching and supervising 20+ subordinates.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Prepared quotes for new products and services and composed budgets.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented and executed reviews of computer systems for compliance with state and federal regulations.
  • Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained and developed personnel to improve safety, employee relations and resolve any issues.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established and maintained long-range plans for quality assurance.
  • Managed quality programs to reduce overdue compliance activities.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Instituted quality systems within organization encompassing training, corrective and preventive action.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Negotiated manufacturing service agreements and quality standards.

Bennigan's Grill & Tavern
Conroe, TX

Key Holder
11.2003 - 07.2006

Job overview

  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Created financial reports and documentation for review by store management staff.

Suds Car Wash
Conroe, TX

Cashier Team Lead
06.1998 - 10.2000

Job overview

  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Generated routine reports and professional correspondence.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Processed checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Displayed new stock and rotated existing products.
  • Educated employees on register use, merchandising and customer service.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Analyzed purchases for signs of fraud.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Developed standard operating procedures.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Built effective training and coaching strategies to optimize team performance.
  • Directed team of 5 cashiers to maximize performance and deliver exceptional service to every customer.
  • Trained as shift lead and provided back-up coverage to provide customers with optimal support.
  • Oversaw group of 5 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Evaluated professionalism of checkouts every shift and kep team members on top of cleaning tasks.

Education

HCC
Houston

Certificate from Cybersecurity Certificate Level 1
01.2023

Texas Barber College And Hairstyling School - Houston
Conroe, TX

Certificate from Cosmetology
02.2010

Skills

  • Community Activities
  • Heavy Lifting
  • Personal Service
  • Mobility Assistance
  • Client Transportation
  • Service Documentation
  • Respectful and Compassionate
  • Attentive to People
  • Illness Adaptation
  • Ability to Lift Clients
  • Medical Reminders
  • Client Requirements
  • Community Integration
  • Respectful and Compassionate
  • Bedsore Prevention
  • Verbal and Written Communication
  • Dependable and Responsible
  • Incident Reporting
  • Patient and Caregiver Education
  • Needs Assessment
  • Hoyer Lifting Equipment
  • Multitasking and Organization
  • COVID-19 Safety Policies
  • Meal Planning and Preparation
  • Strong Ethics
  • Language Skills Development
  • Personal Care Assistance
  • Caregiver and Family Support
  • Range of Motion Exercises

Languages

German
Native or Bilingual

Timeline

Caregiver

JJEH
09.2015 - Current

Assistant Store Manager

Dollar Tree Stores
08.2012 - 11.2015

House Manager

Del Lago
12.2009 - 08.2015

Key Holder

Bennigan's Grill & Tavern
11.2003 - 07.2006

Cashier Team Lead

Suds Car Wash
06.1998 - 10.2000

HCC

Certificate from Cybersecurity Certificate Level 1

Texas Barber College And Hairstyling School - Houston

Certificate from Cosmetology

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Jennifer Hill