Jennifer Hill
Raleigh,NC
Summary
Seasoned customer service representative with a great track record of going above and beyond. Strong communicator and work effectively and productively with diverse customers and their individual needs. Very detailed and great organizational skills. Gifted at working with all types of customers.
Overview
17
17
years of professional experience
Work History
Residential & Office Cleaning
Self-employeed
Raleigh, NC
06.2008 - Current
- Residential, new home build and commercial cleaning
- Provided excellent service and attention to homeowners when face-to-face or through phone conversations.
- Friendly and professionalism service every time.
Office Manager
Elite Moisture Solutions
Garner, NC
01.2020 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided administrative support to management team including preparing reports and presentations.
- Mentored new employees on procedures and policies to maximize team performance.
Project Coordinator
Ramsey Development Solutions
Garner, NC
10.2006 - 06.2008
- Conducted Cell Site Modification Due Diligence that included review of lease documents, preparation and submission of modification applications to cell tower companies, managed and tracked progress of projects to the point to hand off for AT&T & Sprint
- Internally managed and organized legal documents for AT&T & Sprint
- Negotiated monthly rent and business terms
- Invoiced, organizing purchase orders and monitored and resolved accounts receivable
Education
Associates Degree in Office Technology Secretarial Science - Office Technology
Erie Community College
Buffalo, NY05-1995
High School Diploma -
Lancaster High School
Lancaster, NY06-1990
Skills
- Customer Service
- Honest and Dependable
- Punctuality
- Reliability
- Data Entry
- CPR Certified
Affiliations
- PTSO Present at West Johnston High School
- Varsity volleyball coach at West Johnston High School
Timeline
Office Manager
Elite Moisture Solutions
01.2020 - 10.2022
Residential & Office Cleaning
Self-employeed
06.2008 - Current
Project Coordinator
Ramsey Development Solutions
10.2006 - 06.2008
Associates Degree in Office Technology Secretarial Science - Office Technology
Erie Community College
High School Diploma -
Lancaster High School