Jennifer Hill
Nitro
Summary
Dynamic professional with a proven track record at Truist Bank, excelling in client communication and relationship management. Leveraged detail orientation and problem resolution skills to enhance client satisfaction and retention, resulting in increased revenue. Skilled in account management and service optimization, consistently exceeding client expectations and fostering loyalty.
Overview
22
22
years of professional experience
Work History
Commercial Client Specialist
Truist Bank
05.2005 - Current
- Service and maintain all transactions for the State of West Virginia
- Enhanced client relationships by addressing inquiries promptly and efficiently.
- Provided tailored solutions for clients to improve their satisfaction and retention.
- Improved service delivery by coordinating with internal teams to meet client needs.
- Addressed client concerns, ensuring a high standard of service and satisfaction.
- Managed client accounts, ensuring their needs were consistently met.
- Resolved complex client issues, enhancing overall satisfaction and loyalty.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Analyzed client feedback data to identify areas for improvement, implementing changes as needed to enhance service quality.
Assistant Store Manager
Cato Fashions
01.2003 - 05.2005
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Associate of Science - Computer Engineering
National Institute of Technology
Cross Lanes, WV06-2004
High School Diploma -
Nitro High School
Nitro, WV05-2001
Skills
- Customer service
- Client communication
- Relationship management
- Problem resolution
- Account management
- Detail orientation
- Project coordination
- Conflict resolution
Timeline
Commercial Client Specialist
Truist Bank
05.2005 - Current
Assistant Store Manager
Cato Fashions
01.2003 - 05.2005
Associate of Science - Computer Engineering
National Institute of Technology
High School Diploma -
Nitro High School