Experienced customer service professional with 10+ years of industry expertise. Recognized for delivering exceptional one-call resolution, ensuring customer satisfaction and loyalty. Skilled at quickly grasping new concepts and technologies, with a strong foundation in computer knowledge. Committed to providing top-notch service and building strong customer relationships.
Hi, I’m
Jennifer Hill
Del City,OK
Summary
Overview
6
years of professional experience
Work History
LiveOps Independent
Customer Service Representative
04.2022 - Current
Job overview
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Manage high volumes of incoming calls and emails, consistently meeting or exceeding performance metrics
- Build rapport with customers through active listening, empathy, and personalized interactions
- Handle billing inquiries, including payment processing, refunds, adjustments, and account updates
Spark delivery
Delivery Driver
05.2020 - Current
Job overview
- Company Overview: Walmart
- Execute timely deliveries of up to 20 packages per block, ensuring customer satisfaction
- Safely and efficiently deliver Walmart products to customers' doorsteps
- Optimize delivery routes and schedules for efficiency and on-time performance
- Collaborate with logistics and support teams to resolve challenges promptly, ensuring smooth operations
- Have over 700 completed deliveries
- Walmart
- Procured groceries efficiently to ensure timely delivery and customer satisfaction.
Ibex
Customer Service Representative
12.2023 - 04.2024
Job overview
- Handle 50-60 incoming calls daily, addressing customer inquiries related to claims, ADA procedure codes, and dental memberships
- Manage metrics to ensure compliance with company policies
Outdoorsy
Customer Service Representative
05.2021 - 10.2022
Job overview
- Provide primary support to customers and RV owners using the Outdoorsy platform
- Answer a high volume of calls with minimal wait times, meeting service-level guidelines
- Assist with resolving inquiries related to RV rentals, ensuring one-call resolution whenever possible
Capital One
Customer Service Representative
09.2018 - 10.2020
Job overview
- Assist customers with credit card-related inquiries, including billing statements and payments
- Support customers with credit card disputes, both over the phone and in a non-phone capacity
- Demonstrate proficiency in dispute resolution processes and account management
- Answer high volumes of customer calls while maintaining minimal wait times and ensuring satisfaction
Education
Purdue Global UniversityRemote
from Psychology
06.2028
University Overview
Skills
- Resolving complex issues
- Mastering diverse software systems
- Ensuring seamless operations
- Handling high-volume interactions
- Maintaining efficiency
- Delivering exceptional service
- Optimizing workflows
- Client relations
- Fostering positive relationships with customers
- Fostering positive relationships with team members
Timeline
Customer Service Representative
Ibex
12.2023 - 04.2024
Customer Service Representative
LiveOps Independent
04.2022 - Current
Customer Service Representative
Outdoorsy
05.2021 - 10.2022
Delivery Driver
Spark delivery
05.2020 - Current
Customer Service Representative
Capital One
09.2018 - 10.2020
Purdue Global University
from Psychology
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