Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Interests
Timeline
Generic

Jennifer Hill

Carterville,IL

Summary

Highly skilled and enthusiastic professional with experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Magna cum laude graduate from Missouri Baptist University with a Bachelor of Professional Science degree in Healthcare Management as well as Master of Business Administration degree. Aiming to leverage an upper management position. Frequently praised as hard-working by my peers, I can be relied upon to help your department achieve its goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Practice Director

Smile Doctors Orthodontics
05.2023 - Current
  • Day to day operations managing staff and practice
  • Approving payroll and paid time off
  • Engaging in weekly director meetings
  • Purchasing of supplies in clinic
  • Overseeing marketing initiatives
  • Overseeing inventory
  • Office banking
  • Leading morning huddles to discuss business production, goals, schedules and obstacles for the day
  • Hiring and firing employees
  • One on one meetings with staff members and provider
  • Onboarding new physicians
  • Making schedule template to accommodate patients
  • Engaging with patients as needed
  • Discontinuation of treatment and payouts for patient who move and/or transfer care
  • Approving financial decisions for patient treatment
  • Back up reception with basic reception and scheduling tasks as needed due to staffing needs
  • Back up treatment coordinator with responsibility to sell braces and treatment to patients.
  • Oversaw accounting, budgeting, and financial reporting.
  • Supervised team of 9 office personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Developed marketing strategies to generate leads.
  • Collaborated with marketing department to maintain proper branding.
  • Prepared and implemented marketing plans to support growth.
  • Worked with senior leaders to determine marketing priorities.
  • Contributed to event marketing, sales and brand promotion.
  • Supervised social media marketing strategies.
  • Planned marketing campaigns and promotional events.

Surgery Scheduler/Receptionist

Southern Illinois Healthcare
02.2015 - 05.2023
  • Surgery scheduling for plastic surgeons, at two hospitals, one offsite surgery center and accredited surgical suite. This included scheduling their pre-anesthesia call, and any other work up that is needed and sending respective communication to the patient.
  • Cosmetic quotes and meeting with cosmetic patients to schedule their surgery in accredited surgical suite.
  • FMLA and disability paperwork for cosmetic and medical patients for all providers in this role.
  • Basic reception duties as needed including answering phones, scheduling patients, filing, greeting incoming traffic. Opening incoming mail and sorting accordingly, and cashing patient's out from our nurse injector and aesthetician.
  • Other tasks was responsible for throughout the office has been maintaining physicians' professional schedule, coordinating travel and accommodations for CME and personal trips when needed. Maintaining on call schedule for providers and scheduling rep lunches for dermatology physician and plastic surgeons.
  • Tracking monthly cosmetic inventory and ordering products, updating account closing sheets at the end of the month.
  • Coordinated with facilities to set up surgeries for two plastic surgeons.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.

Executive Secretary

Southern Illinois Transportation
11.2009 - 03.2015
  • Manager of all clerical staff, maintained HR files, and kept track of vacation days.
  • Prepared billing for our main office to send to the State of Illinois to receive payments for Medicaid clients.
  • Basic reception duties such as answering the phones, taking trips for clients and booking them in the database, filing, as well as working on the daily log to schedule trips. Made daily trip ships for drivers. Routed drivers for pick-ups.
  • Checked the clients' eligibility daily with the State of Illinois to verify that their Medicaid spend-down had been met, as well as approval by the state. Filing, and routed drivers for pick-ups. Payroll experience.
  • I created a protocol and database for patients who regularly went to cancer treatments, physical therapy, psych appointments and dialysis as the Standing Order Coordinator.
  • During my fifth year of employment, I stepped in and took over the manager position while the owner was on medical leave for 6 months. While in that management position, I completed payroll, all banking, hiring responsibilities, as well as day to day management roles.

Customer Advocate

Blue Cross Blue Shield of Illinois
10.2008 - 10.2009
  • Assisted Illinois and out of state providers quoting benefits for all sorts of services such as x-rays, labor and delivery, chemotherapy and radiation therapy, sleep studies, surgery, inpatient hospital stay, mental health benefits, etc.
  • Gave deductibles and out of pocket information and maximums for services as well as giving claim status to Illinois providers and Medicare crossover claims, and adjusting and processing claims as needed.
  • Provided excellent and proficient customer service to providers and empathizing with their needs and helping them to the best of my ability.

Education

Bachelor of Professional Studies - Healthcare Management

Missouri Baptist University
St. Louis, MO

MBA -

Missouri Baptist University
St. Louis, MO
05.2025

Skills

  • Microsoft Office
  • Microsoft Teams
  • Event Planning
  • Product Sales
  • Scheduling
  • Leadership
  • Inventory
  • Medical Terminology
  • Concur
  • Dayforce
  • Epic
  • Cloud9
  • Canva
  • Podium
  • Staff development
  • Operations management
  • HIPAA and OSHA regulations
  • Policy and procedure development
  • Performance metrics
  • New hire training
  • Strategic business planning
  • Workflow management
  • Human resources
  • Marketing
  • Employee performance
  • Budget oversight
  • Payroll administration
  • Practice management

Certification

  • BLS Certified
  • First Aid Certified

Languages

English
Native or Bilingual

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Volunteer Work in community
  • Marion Chamber of Commerce

Timeline

Practice Director

Smile Doctors Orthodontics
05.2023 - Current

Surgery Scheduler/Receptionist

Southern Illinois Healthcare
02.2015 - 05.2023

Executive Secretary

Southern Illinois Transportation
11.2009 - 03.2015

Customer Advocate

Blue Cross Blue Shield of Illinois
10.2008 - 10.2009

Bachelor of Professional Studies - Healthcare Management

Missouri Baptist University

MBA -

Missouri Baptist University

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