Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Additional Part Time Positions
Timeline
Generic
Jennifer Hill

Jennifer Hill

Greensboro,NC

Summary

  • Results-oriented professional recognized for high productivity and task efficiency. Expertise in client communication, problem resolution, and process optimization. Strong negotiation and strategy development skills, with a focus on customer relationship management. Utilizes active listening and persuasive communication to achieve objectives and surpass targets.

Overview

14
14
years of professional experience

Work History

Rep, Comm Sol Inbound Sales

Comm Solution Srvc-Sales
01.2022 - 04.2025
  • Achieved sales growth through effective product promotion and customer engagement.
  • Identified customer needs and aligned them with available offerings to enhance satisfaction.
  • Addressed customer inquiries and resolved concerns promptly to maintain service quality.
  • Processed payments efficiently, ensuring accuracy and security in transactions.
  • Delivered exceptional customer service to members and guests on a daily basis.

Rep 2, SCS Billing and Accounts

Spectrum
11.2019 - 01.2022
  • Processed customer payments efficiently and accurately.
  • Addressed customer inquiries and concerns to enhance satisfaction.
  • Troubleshot minor equipment issues to maintain service continuity.
  • Assisted customers in identifying needs aligned with company offerings.

Representative

Planet Fitness
10.2019 - 01.2020
  • Facilitated member inquiries and delivered exceptional customer service.
  • Conducted tours for potential and new members to showcase offerings.
  • Managed front desk operations, ensuring a welcoming atmosphere for guests.
  • Processed new memberships efficiently, enhancing member engagement.
  • Executed cash handling procedures with accuracy and attention to detail.
  • Maintained cleanliness of facilities to uphold standards and enhance experience.

Member Service Specialist II (Enhance Teller)

AmeriCU
02.2019 - 08.2019
  • Executed cash handling procedures to ensure accuracy and security of transactions.
  • Maintained account files including ACH, stop payments, address changes, and check orders.
  • Facilitated member education on online banking, kiosks, bill payment, and bank-to-bank transfers.
  • Processed referrals to enhance membership engagement and service utilization.

Member Service Representative

East Area YMCA
03.2017 - 03.2019
  • Fielded member inquiries regarding programs and services to enhance satisfaction.
  • Facilitated membership registrations and renewals for new and existing clients.
  • Conducted tours for potential and new members to showcase offerings.
  • Promoted teamwork among co-workers to improve workplace dynamics.
  • Managed cash handling processes to ensure accurate transactions.
  • Maintained organized filing systems for efficient access to information.
  • Delivered exceptional member service to address questions and concerns.
  • Provided detailed information on fitness classes and schedules to boost engagement.

Billing Specialist

Chittenango Physical Therapy
06.2018 - 12.2018
  • Scheduled patient appointments to optimize clinic workflow.
  • Handled phone inquiries and directed calls effectively.
  • Completed filing tasks to maintain organized records.
  • Performed data entry with high accuracy and attention to detail.
  • Processed payments efficiently, ensuring accurate transaction records.

Branch Supervisor

Berkshire Bank
09.2017 - 06.2018
  • Supervised daily branch operations, ensuring compliance with banking regulations and policies.
  • Trained and mentored staff, enhancing customer service skills and operational efficiency.
  • Conducted monthly branch audits to ensure adherence to compliance and regulatory standards.
  • Managed scheduling and workflow for branch personnel to optimize productivity.
  • Implemented policies that improved service delivery and overall branch efficiency.
  • Resolved customer inquiries and complaints with professionalism, fostering client satisfaction.
  • Maintained inventory of banking supplies for seamless operations and resource availability.
  • Facilitated communication between team members and upper management to promote transparency.

Customer Service Corporate Trust, Account Administrator

BNY Mellon
07.2016 - 09.2017
  • Streamlined cash and trade processing to enhance operational efficiency.
  • Executed debt service payments in a timely manner, ensuring compliance with financial obligations.
  • Monitored compliance to uphold regulatory standards and internal policies.
  • Provided exceptional client service by addressing inquiries and resolving issues efficiently.
  • Facilitated effective communication with Client Service Managers, Workflow Specialists, and Team Leaders.
  • Coordinated efforts with internal shared partners and external business managers to optimize processes.
  • Identified and escalated problems promptly to mitigate risks and ensure continuity.
  • Demonstrated strong decision-making and organizational skills to enhance team productivity.

Admin I - Money Transfer

BNY Mellon
08.2011 - 07.2016
  • Investigated and resolved interdepartmental inquiries, returning misapplied funds efficiently.
  • Processed automated clearing house payments, interest adjustments, Fedwire payments, and manual checks.
  • Managed balance of five wire branches, distributing over 1,500 items daily into designated queues.
  • Acted as Subject Matter Expert in STP2, EPH, GSP, IMMS, MONTRAN, and MERVA.
  • Trained existing and new employees on systems to enhance operational knowledge.
  • Provided client service to administrators via email and phone for prompt assistance.
  • Organized departmental activities and functions to promote engagement and productivity.
  • Led Health and Wellness Program to support employee well-being initiatives.

Education

Associates - Occupational Studies, Legal Administrative Assistant

Bryant & Stratton
Syracuse, NY
05.2002

Skills

  • Customer engagement
  • Sales growth
  • Payment processing
  • Customer inquiries
  • Account management
  • Customer service
  • Organization

References

  • Rebecca Dwyer, 315-313-2155
  • Jeffrey Hayes, 315-546-6763
  • Michala Hotchkiss, 315-263-5457

Volunteer Experience

  • Teen Institute Convention, 01/01/12-12/31/14
  • Earth Day Clean Up at Onondaga Park, 01/01/12
  • Arise and Ride at the Farm, 01/01/12-12/31/16
  • March of Dimes Auction, 01/01/17
  • Halloween Fun Run, 01/01/18
  • Reading to pre-k, and kindergarteners, 01/01/24

Additional Part Time Positions

  • Member Service Representative, East Area YMCA, 03/01/17, 03/31/19, Fielding member questions and concerns, Giving tours to potential members and new members, Opening Memberships, Building teamwork amongst co-workers, Filing, Cash Handling, Member Service
  • Representative, Planet Fitness, 10/01/19, 01/31/20, Fielding member questions and concerns, Giving tours to potential members and new members, Opening Memberships, Cleaning, Cash Handling

Timeline

Rep, Comm Sol Inbound Sales

Comm Solution Srvc-Sales
01.2022 - 04.2025

Rep 2, SCS Billing and Accounts

Spectrum
11.2019 - 01.2022

Representative

Planet Fitness
10.2019 - 01.2020

Member Service Specialist II (Enhance Teller)

AmeriCU
02.2019 - 08.2019

Billing Specialist

Chittenango Physical Therapy
06.2018 - 12.2018

Branch Supervisor

Berkshire Bank
09.2017 - 06.2018

Member Service Representative

East Area YMCA
03.2017 - 03.2019

Customer Service Corporate Trust, Account Administrator

BNY Mellon
07.2016 - 09.2017

Admin I - Money Transfer

BNY Mellon
08.2011 - 07.2016

Associates - Occupational Studies, Legal Administrative Assistant

Bryant & Stratton

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