Jennifer Hill
Tampa,FL
Summary
Accomplished Identity and Access Management (IAM) leader with extensive experience driving enterprise-wide access governance and audit readiness across complex regulatory environments. Proven track record serving as a strategic liaison for internal and external audits, with expertise in access controls, certification processes, and regulatory alignment including SOX, PCI DSS, SOC 1, SEC 17a-5, and FINRA FICCA. Known for driving results through cross-functional collaboration, operational oversight, and hands-on troubleshooting of SailPoint issues to strengthen IAM initiatives and ensure security, transparency, and compliance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Lead, Technology
Raymond James Financial
St Petersburg, FL
01.2012 - Current
- Results-driven Team Lead with over 14 years of experience in the finance and banking technology sector.
- Currently lead cross-functional team of full-time employees, onshore contractors, and offshore resources in the execution of enterprise-wide SailPoint Identity IQ access reviews.
- Manage periodic access certifications focusing on sensitive systems and privileged roles to reduce exposure and security risk.
- Maintain thorough documentation of access review activities and decisions, supporting external audits and regulatory assessment.
- Oversee end-to-end lifecycle of periodic access reviews utilizing SailPoint, ensuring timely completion across all systems and applications with relevant entitlements.
- Lead account revocation activities within the access review team ensuring access removal permission remains aligned with contractual obligations and compliance.
- Serve as primary audit liaison for Raymond James executives and external auditors during internal and external audits, providing evidence of Identity and Access Management (IAM) processes, and supporting compliance reporting and extraction of evidence to support internal and external audit requirements.
- Review and validate SailPoint rules and JavaScript-based configurations to ensure proper control execution, accurate entitlement logic, and alignment with security and compliance requirements
- Administer and maintain CyberArk Enterprise Password Vault to securely manage privileged credentials, enforce password rotation policies, and support audit readiness across regulated environments.
- Currently serving as the SME for the SOX Improvement / IAM Governance initiative, leading design and execution of enhancements across SailPoint access governance, control effectiveness, and data quality
- Developed and implemented a Business Owner Responsibilities Guide, strengthening accountability and standardizing access certification participation while improving the overall user experience of access reviews
- Designed a risk-based tiered model for in-scope applications and entitlements, prioritizing high-risk systems to improve SOX control coverage and optimize reviewer effort
- Established a reconciliation process between Active Directory and connected applications, ensuring completeness of access populations and eliminating gaps related to unmanaged/local accounts
- Implemented controls to ensure local and non-directory accounts are included in UAR scope, strengthening completeness and accuracy (C&A) of SOX access reviews
- Created quality assurance (QA) frameworks and documentation for delimited file integrations into SailPoint, standardizing validation procedures and reducing data integrity issues
- Enhanced Transfer Forced Access Removal processes, reducing residual access risk during employee role changes and improving timeliness of deprovisioning
- Designed and implemented Segregation of Duties (SoD) policies for local and platform-level accounts, including SQL, Unix, Oracle, and Windows servers, closing critical control gaps
- Partnered with application and infrastructure teams to remediate control deficiencies and align IAM processes with SOX, PCI, and audit requirements
- Contributed to enterprise-wide improvements in data quality, governance maturity, and audit readiness within SailPoint IdentityIQ
Human Resources Analyst
Vital Network Services
Tampa, FL
03.2010 - 01.2012
- Effectively deliver comprehensive HR and administrative support functions across payroll, benefits, policy development, and compliance for 150+ employees.
- Processed all new hires, benefits, leave termination, and payroll paperwork, ensuring timely contract renewals and managing staff questions.
- Launched an online benefits environment for current employees and new hires to be able to enroll in all benefits online.
- Developed a new hire orientation program for managers and employees.
IAM Operations Team Lead
T-Mobile
Tampa, FL
07.1999 - 08.2009
- Led a team of 15 analysts including full-time employees, US contractors, and offshore contractors. Provided end-to-end support for access review requirements for all T-Mobile applications.
- Provisioned system access for 65,000+ employees, ensuring timely access to mobility, and disabling access for over 5,000 employees annually.
- Directed staff oversight and ensured compliance with contractual obligations, deployment of new applications, and management of access review events.
- Achieved a 100% pass rate for all internal and external audit events through continuous and documented access review activities and alignment with internal financial applications.
Education
Bachelor of Science - Psychology
University of Tampa
Tampa, FL05-1995
Associate's Degree - undefined
Hillsborough Community College
Tampa, FL05-1992
Skills
- Sailpoint Identity IQ
- Basic SQL query functions
- Active Directory Users and Computers
- Splunk
- CyberArk Enterprise Password Vault
- Service Now
- Active Roles Server
- Directory and Resource Administrator
Certification
Certified Information Systems Auditor (CISA) Issued by ISACA | December 2017 | Active
Timeline
Team Lead, Technology
Raymond James Financial
01.2012 - Current
Human Resources Analyst
Vital Network Services
03.2010 - 01.2012
IAM Operations Team Lead
T-Mobile
07.1999 - 08.2009
Bachelor of Science - Psychology
University of Tampa
Associate's Degree - undefined
Hillsborough Community College