Jennifer Hill
Medical Billing Clerk, Billing, Customer Service Representative,
Donalsonville,GA
Summary
Dedicated professional seeking a role as a remote medical front office assistant and billing clerk, with a strong background in customer service and communication. Proven ability to exceed expectations through proactive engagement and exceptional interpersonal skills. Experienced in merchandising, providing a solid foundation in management, sales, and operations. Committed to facilitating patient needs and ensuring efficient handling of paperwork and administrative tasks. Qualified Customer Care representative with solid background in providing compassionate and attentive care to clients. Supported daily living activities and personal hygiene, ensuring comfort and dignity. Demonstrated proficiency in communication and patience, fostering positive environment for clients.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medication proxy / personal care assistant
Great Grans assisted living Home
01.2025 - 02.2026
- Administered medications according to prescribed schedules and documented any changes in health status
- Provided personalized care and assistance to individuals with physical or cognitive disabilities
- Assisted clients with activities of daily living, including bathing, dressing, grooming, and toileting
- Assisted with mobility devices such as walkers or wheelchairs to ensure safe movement
- Prepared nutritious meals based on dietary restrictions and preferences of clients
- Engaged in meaningful conversations and provided emotional support to enhance the well-being of clients
- Assisted individuals with meal planning, grocery shopping, cooking meals within specific dietary guidelines
Ward Clerk
SEMINOLE MANOR NURSING HOME
12.2022 - 02.2025
- Medical records
- Administration entry level, multi-line phone management.
- Operate essential office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Schedule maintenance and for the residents to maintain use of facilities.
- Maintain a patient recall system.
- Filing
- Scheduling appointments
- Schedule labs
- Assist patients to appointments
- Schedule EKG, CT, MRI
- Use non-disciplinary tools and equipment such as a computer.
- Complete forms in accordance with company procedures. Whatever is asked of me I try to do. Some micro MD experience.
- Managed patient records, ensuring accuracy and compliance with healthcare regulations to enhance operational efficiency.
Driver Helper
UPS
11.2024 - 11.2024
- Loaded and unloaded cargo from delivery vehicles, ensuring proper handling and securing of items
- Maintained cleanliness and organization of delivery vehicle, ensuring a professional appearance at all times
- Verified accuracy of shipments by comparing invoices with actual delivered products
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner
- Collaborated with driver to plan optimal routes for deliveries, minimizing travel time and maximizing efficiency
- Assisted in the completion of necessary paperwork such as delivery receipts, log sheets, and mileage reports
- Assisted driver in the safe and efficient delivery of goods to various locations
- Adhered to all traffic laws and regulations while operating the delivery vehicle
Team Leader
Dollar General
09.2022 - 12.2022
- Cashier
- Stock
- Cash exchange with the safe
- Receiving vendors
- Perform floor stock duties, inc
- Check list-clean the store.
- Plan, direct, supervise, and coordinate work activities for each shift.
- I loved my customers!
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Evaluate employee job performance and conformance to regulations and recommend appropriate personnel action.
- Develop work schedules according to budgets and workloads.
- Arrange for necessary maintenance or repair work.
Flower bed Manager
J & L Gardenscapes
05.2018 - 12.2022
- I would construct and/or re-construct flower beds to meet the needs of each client. We had wonderful clientele. I handled all of the paperwork from each job. I prepared and filed the taxes for the business each year. I loved what I did because of the people I worked for. They welcomed me to their homes to make something old, new and beautiful again. I enjoyed putting a smile on each face!
- Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment.
- Cut and prune trees, shrubs, flowers, and plants.
- Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions.
- Graft plants.
- Identify plants as well as problems such as diseases, weeds, and insect pests.
- Assign work schedules and duties to nursery or greenhouse staff, and supervise their work when needed.
- Provide information to customers on the care of trees, shrubs, flowers, plants, and lawns.
- (Small business owner)
Education
Certificate of Technical Studies - Front Office Assistant
Southern Regional Technical College
Thomasville, GA03-2026
Graduate Certificate - Phlebotomy
Southern Regional Technical College
Thomasville, GA12-2024
High School Diploma -
New York Mills Secondary
New York Mills, MN06-2001
Skills
Bookkeeping and data entry
Customer support and service
Microsoft Office proficiency
Phone answering and telecommunication
Google Docs and Windows
Typing and faxing skills
Medical scheduling and administrative support
Microsoft Excel expertise
Healthcare knowledge and experience
Leadership and organizational skills
Medical coding and billing (3 years)
Office management and patient charting
Intake and outpatient services
Multi-line phone systems operation
Administrative experience in healthcare
Databases management and clinical laboratory experience
Computer skills and EHR systems familiarity
English proficiency in communication
Guest services and medical imaging scheduling
Workers' compensation scheduling expertise
Blood sampling techniques and documentation review
Hospital experience in medical office settings
Zoom proficiency for virtual meetings
Certification
- CPR Certification, 09/2024, 09/2026
- AMERICAN HEART ASSOCIATION - CPR BLS CERTIFICATION
- Driver's License, 07/2016, 07/2025
- Certified Medication Aide
- Medication aide certification examination (MACE)
- Certified Medication Technician
- AED Certification
Timeline
Medication proxy / personal care assistant
Great Grans assisted living Home
01.2025 - 02.2026
Driver Helper
UPS
11.2024 - 11.2024
Ward Clerk
SEMINOLE MANOR NURSING HOME
12.2022 - 02.2025
Team Leader
Dollar General
09.2022 - 12.2022
Flower bed Manager
J & L Gardenscapes
05.2018 - 12.2022
Certificate of Technical Studies - Front Office Assistant
Southern Regional Technical College
Graduate Certificate - Phlebotomy
Southern Regional Technical College
High School Diploma -
New York Mills Secondary